QFD: House of Quality
Project: MEJORA EN NIVEL DE SERVICIO DE OFICIALIA NO 7 MTY NUEVO LEON
Revision: 1
Date: 11/02/21
Correlations
Positive +
Negative −
No Correlation
Relationships
Strong ●
Moderate ○
Weak ▽
Direction of Improvement
Maximize ▲
Target ◇− +
Minimize ▼++−
Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Direction of Improvement
▲ ▼ ◇ ▲
Customer Competitive Assesment
Row #
Relative Weight
Customer Importance
Maximum Relationship
Func. Requirement 1
Func. Requirement 2
Func. Requirement 3
Func. Requirement 4
Func. Requirement 5
Func. Requirement 6
ACTAS DE NACIMIENTO
SERVICIO OTORGADO
INFRAESTRUCTURA
DOCUMENTOS CORRECTOS
TIEMPO DE ESPERA
Row #
1|||||||||||||||| 33% 8 1Servicio otorgado ▽ ▽ 33415 1
2|||| 8% 2 9 Procedimeintos internos definidos ○ ● 54124 2
3|||||||| 17% 4 3 Infraetsructura ▽ ○ ○ 12402 3
4|||||| 13% 3 3 Documentacion correcta ○54124 4
5|||| 8% 2 3 Tiempo de espera minimo ○ ○ 33415 5
6|||||||||| 21% 5 1Citas a tiempo ▽ ▽ 6
Target
Max Relationship 3 3 9 113
Technical Importance Rating 108.333 25 150 20.833333.3333 75
Relative Weight 26% 6% 36% 5% 8% 18%
Weight Chart
|||||||||||||
|||
||||||||||||||||||
||
||||
|||||||||
Technical Competitive Assesment
ACTAS DE NACIMIENTO 134243
SERVICIO OTORGADO 235115
INFRAESTRUCTURA 304542
DOCUMENTOS CORRRECTOS 415411
TIEMPO DE ESPERA 552141
Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Weight Chart
Functional
Requirements
0 1 2 3 4 5
Customer
Requirements
(Explicit and Implicit)
Target for Functional
Requirement #1
Target for Functional
Requirement #2
Target for Functional
Requirement #3
Target for Functional
Requirement #4
Target for Functional
Requirement #5
Target for Functional
Requirement #6
543210
Our Product
Competitor #1
Competitor #2
Our Product
Competitor #1
Competitor #2
Competitor #3
Competitor #4
