Student A: Human Resources Manager Student B: Employment Agent
(1) Good morning , welcome to employment
agency . Quyen speaking. Can I help you?
(2) Good morning. I’m a human resources
manager from ABC company. I’m calling
you to complain about some of the
problems about the temporary workers
that the you has sent.
(3) We are so sorry to hear that. Could you
explain more about this problem?
(4) Yes, of course. The temporary staff are
often late 10 or 20 minutes. We remind
them many times but they haven’t
changed anything.
One more thing, they often go online and
use social media a lot during working
hours. So that, they ignore their job
completely.
(5) We are so sorry for that. In fact, demand
for the sevices of our company is very
high, but the time set for us is very short.
So, we had to send worker that we had
only just recruited.
(6) Well, I see. It’s OK. But could we asks for
a discount on the next invoice?
(7) Uh....Yes, of course. How many percent
would you like to discount?
(8) We expect around 15% for the next
order.
(9) We are so sorry, because 15% is rather
high. Could we go down to 10%?
(10) 10% discount is fine.
But for the next cooperation, we want
your company to improve your sevices.
So what will your employment agency do
to avoid this problem again?
(11)First, we will train the worker carefully.
Second, we will asks employee undertake
that they have to be responsible in the
job. If they are late more than 3 times a
month, they will get a fine of 3% of their
salary. The next time will increase it to
5%, except emergency reasons.
(12)That sounds great. We hope your plan
will be successful.
(13) We hope so, too. We always try to
provide the best sevice to our customers.
It’s very happy to cooperate with you.
(14)It’s very pleased to work with you, too.
Have a productive day. Goodbye
(15)Thank you very much for your calling.
Wish you have a good day. Goodbye
