World Vision's COVID-19 Cash Aid for Affected Families in the Philippines, Cheat Sheet of Management Theory

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For Families Affected by

the COVID-19 Pandemic

Cash

Assistance

Program

March 2020, the Philippines faced one of its toughest challenges yet:

the Coronavirus Disease 2019, more popularly known as “COVID-19”.

Declared by the World Health Organization (WHO) as a global pandemic, the

disease rapidly spread in the months that followed, bringing the confirmed cases

to over 30,000 in the country by June 2020.

In a bid to prevent further spread of the virus,

the government initially enforced the Enhanced

Community Quarantine (ECQ), affecting the

livelihood of many Filipinos, especially the poorest

and most vulnerable families.

30, COVID-19 CASES By June 2020

IN

Rapid assessment results

In a rapid assessment conducted by World Vision in May 2020:

As a result of the financial restraints brought about by the ECQ, only 32 to 40 percent of the surveyed households say that they were able to fully meet their food and cooking expenses. Most families, especially those who have lost their sources of income, relied on government aid (ayuda) for their daily sustenance.

Only 32 to 40 percent of surveyed households were able to fully meet their food and cooking expenses.

32-40%

Effect of financial restraints on food

We recognize that many of our kababayans, especially in the rural setting, are daily-wage earners who now have little or no income because of the ECQ. While it is beneficial to distribute in-kind relief goods, we know that cash is also essential at this time so they can prioritize and give them decision rights to address their needs ”

Ajab-Aram Macapagat, Humanitarian and Emergency Affairs Director, World Vision

Had livelihoods affected by the mandatory quarantine.

Sufferred loss of jobs or reduction of salaries.

Daily wage earners.

92% 71% 52%

Unconditional Cash Transfer (UCT) Program

Recognising the need to augment government support to vulnerable families, World Vision started its distribution of cash assistance under its Unconditional Cash Transfer (UCT) program.

This program aims to help the “poorest of the poor” in select provinces, whose livelihoods were disrupted by the ECQ due to COVID-19. UCT is meant to support the most vulnerable families to fulfill basic necessities for themselves, especially their children. This includes food, proper nutrition, and other needs, and to mitigate risks against covid 19- infection. Aside from the expressed need of communities as basis for cash assistance, World Vision also assessed the feasibility to implement the UCT program and considered other factors like the 1) availability of credible and trusted cash delivery mechanisms or Financial Service Providers (FSP) such as money remittance companies in the covered communities and 2) access to local markets.

Due to the current work environment and restrictions such as the prohibition of mass gathering and enforcement of physical distancing, World Vision reviewed its processes -- from the beneficiary selection process, beneficiary validation, cash payout planning to the cash distribution. This is to ensure that safety protocols are followed during the delivery of humanitarian aid. Most of the processes engaged in UCT are done remotely, online, and with limited physical contact.

With a massive humanitarian need but with meager resources, World Vision had to adopt geographical targeting and beneficiary selection process. This is to ensure that support are given to the most vulnerable communities and families needing support. Decisions at each level are guided by data and information gathered during the assessment.

TARGET

15,

Families To receive P1,000 each

Php 15 million total

The cash payout or distribution was planned together with the Financial Service Provider (FSP), in this case, Palawan Express Money Remittance Center and the community leaders. This is a necessary step to ensure that all health minimum standards or protocols will be strictly adhered to for the safety of the beneficiaries, community leaders, and World Vision staff in the entire distribution process.

ACCOMPLISHMENTS

From its implementation in May 2020, World Vision provided cash assistance to 14,255 families in NCR, Luzon, Visayas, and Mindanao. Each household received PHP 1,000, bringing the total amount of cash assistance to PHP 14,255,000. World Vision targets to complete the distribution to 15, families by the end of July 2020.

14, Families Reached

15,

Php 14,255,

By July 2020

Given so far. Php 1,000 per family

Malabon

Antique

Pangasinan

Manila

Negros Occidental

Camarines Sur

Leyte

Samar

Zamboanga del Norte

Misamis Occidental (^) Misamis Oriental Bukidnon North Lanao del Norte Cotabato Sultan Kudarat South Cotabato

GIVING VALUE TO COMMUNITY FEEDBACK

World Vision has embedded feedback mechanisms that include feedback boxes at cash distribution points and SMS hotlines to ensure beneficiaries have safe platform to share their comments, suggestions and feedback regarding World Vision programming and help address any concerns from beneficiaries.

After the completion of the cash distribution, World Vision will conduct a post-distribution monitoring (PDM) to assess the overall program, including the usage of cash, quality of service delivered, timeliness of support, and relevance of support to the needs. This will be done through mobile survey and calls. The results of this PDM will be used to further improve future programming related to relief response and cash- based programming.

GOOD PRACTICES

Use of digital and mobile technology Due to the health and safety risks involved in the response, World Vision maximised the use of digital technology – from the verification of the beneficiaries, done completely through phone, up to the point of distribution.

Had inquiries or clarifications.

Had concerns outside the UCT program. All concerns have been appropriately addressed.

Were thankful and appreciative of the assistance they received.

95%

1% 4%

Beneficiary Feedback

minimum health standards for safe, efficient, and orderly execution of cash distribution to its beneficiaries.

Having good coordination among World Vision response and field staff who constantly guided the community partners and volunteers, allowed for a seamless and efficient process flow.

Partnership with Financial Service Providers

Prepositioned partnerships with FSPs like Palawan Express Pera Padala (PEPP), was also vital in ensuring a safe, rapid, efficient and orderly cash payout process. PEPP, with branches all over the Philippines has allowed World Vision to reach its beneficiaries, even in the most remote rural areas. The long partnership of WV and PEPP has facilitated quick transfer of cash whenever it is needed.

Adherence to government guidelines on data security and health standards

World Vision strongly enforced health standard measures such as ensuring hand hygiene (hand washing station with soap and water or alcohol/sanitizer), physical distancing, wearing of mask, and avoiding/limiting mass gathering of people during the entire UCT process, in compliance with the government’s quarantine guidelines to protect beneficiaries from getting infected with the virus. These changes/modifications will eventually form part of the “new normal” in the UCT process.

In relation to data security, the entire verification and distribution process relied mostly on digital technology. Following data privacy protocols, data information gathering strictly adhered to the guidelines set forth by the government agency. Basic household information were asked, with prior consent (written and/or recorded) from the beneficiaries and stored in a safe and secure database.

CHALLENGES

Difficulty in the verification process via phone

Most of the difficulties in the process are encountered during the verification process. Since this is an unprecedented emergency response, which strongly prohibits face-to-face communication, the response team had to adapt and employ the best means to implement the program. While it had ensured availability of equipment (phones, LMMS servers, etc.), recording of calls and data privacy compliance, time to complete verification takes longer time, as expected.

Language barrier

Another challenge, according to the verifiers, is the language barrier because of the limited number of staff who can match with the location of beneficiaries. The non-face-to-face set up also pose a challenge in verifying the correct spelling of names of beneficiaries and ensuring that they have the appropriate identification or supporting documents to allow them to claim at the money remittance branch assigned. Communication via phone was also made more difficult due to poor signal from the mobile service provider, since there are beneficiaries that live in remote rural areas. Verification also takes a longer time to do, especially when the beneficiaries are not available to take the call or have no mobile phones at all.

Quarantine restrictions

Due to the restrictions on mass gatherings, the payout also takes longer because only a limited number of beneficiaries can be accommodated in the cash payout centers and need to follow a specific, assigned time to claim.

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