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NEBOSH
MANAGEMENT OF HEALTH AND SAFETY UNIT IGC1: For: NEBOSH International General Certificate in Occupational Health and Safety Mock Scenario Examination Available for 24 hours Guidance to learners This is an open book examination. It is not invigilated, and you are free to use any learning resources to which you have access, eg your course notes, or a website, etc. By submitting this completed assessment for marking, you are declaring it is entirely your own work. Knowingly claiming work to be your own when it is someone else’s work is malpractice, which carries severe penalties. This means that you must not collaborate with or copy work from others. Neither should you ‘cut and paste’ blocks of text from the Internet or other sources. The examination begins with a realistic scenario to set the scene. You will then need to complete a series of tasks based on this scenario. Each task will consist of one or more questions. Your responses to most of these tasks should wholly, or partly, draw on relevant information from the scenario. The task will clearly state the extent to which this is required. The marks available are shown in brackets to the right of each question, or part of each question. This will help guide you to the amount of information required in your response. In general, one mark is given for each correct technical point that is clearly demonstrated. Avoid writing too little as this will make it difficult for the Examiner to award marks. Single word answers or lists are unlikely to gain marks as this would not normally be enough to show understanding or a connection with the scenario. You are not expected to write more than 3000 words in total. Try to distribute your time and word count proportionately across all tasks. It is recommended that you use the answer template. Please attempt ALL tasks.
Scenario
An industrial estate on the outskirts of a town houses a car showroom for an international car sales organization. The showroom primarily sells brand-new automobiles but occasionally also sells used ones. Ambitious goals drive automobile sales. The sales team receives substantial financial bonuses if these goals are met. The Head of Sales (HoS) is entrusted with the responsibility of achieving sales goals and reports to the regional, national, and international Boards. A single-story building with an open layout houses the indoor showroom. Four examples of the new cars for sale are displayed in the showroom's center. The sales team meets with customers at three desks in the back of the showroom. Two separate offices are located to the right of the desk areas. The HoS occupies one office, and the MD occupies another. A waiting area with a beverage dispenser, a few tables and chairs for information displays, customer seating, etc., and a television is located next to these offices. The majority of the outside of the showroom building is covered with neat rows of various new and used automobiles. Additionally, there are twelve dedicated parking bays outside, near the entrance, for customers who are visiting, vehicles for test drives, and vehicles that are being prepared to be handed over to customers. The HoS has been in the showroom for ten years. They are motivated by selling cars, frequently at the expense of safety. The Sales Supervisor and the leadership team share this attitude. The Sales Supervisor has been with the company for five years and has a significant impact on those who report to them, including a sales apprentice who is very impressionable and is 17 years old. The sales team works well together and has a lot of freedom to do what they want; Getting the job done and meeting sales goals are the most important things. The majority of the sales team therefore take risks for the team's benefit and to maximize bonuses. In an effort to "fit in," the sales apprentice finds it amusing to use the fire extinguisher to wake the Sales Supervisor, who was sleeping during their break. The Sales Supervisor recognizes the irony and returns the fire extinguisher.
to-day operations. As a result, they delegate the sales team responsibility for the daily "running" of the showroom and the HoS responsibility for health and safety; however, the HoS has not received any specific health and safety training to fulfill this role. Even though the senior salesperson bravely brought up the issue of fire evacuation testing safety with the MD in the past, the MD does not see any reason to challenge unsafe behaviors or interfere with a successful team that is meeting sales targets. However, they acknowledge that there have been some fortunate escapes from potentially more serious incidents. But nothing bad has occurred thus far, so why be concerned? Respectfully, the senior salesperson offers a different viewpoint, arguing that the high costs associated with even one workplace accident can easily wipe out profits and bonuses. Also, the unwanted attention of law enforcement and the media. According to the senior salesperson, a serious accident is only a matter of time away. On the same day, late in the afternoon, the Sales Supervisor instructs the apprentice to move a car ready for customer collection from the parking lot to a hard-standing location in front of the entrance. As directed, the apprentice locates the vehicle. They pick up a phone call and stop the car in front of the showroom as they move it to the required location. They trip over the seatbelt, which has not fully retracted, while simultaneously raising the phone to their ear and exiting the vehicle. They cushion the fall onto the concrete hard-standing by extending their other arm. The apprentice quickly stands up, looks around in shame to see if anyone is paying attention, and acts as though nothing has occurred. The Sales Supervisor, on the other hand, was present when the incident appeared to be innocuous. They later have a conversation about the incident in the rest area. The Sales Supervisor declares, "It is a matter for you, and you alone; ", promising to spare the trainee any embarrassment. I won't say anything to anyone else as long as you don't." The apprentice arrives at work the following day wearing a plaster cast on their wrist. Their wrist had become tender and painful due to swelling. They had gone to the hospital, where an X-ray revealed that they had suffered a minor wrist fracture. Finger movement is limited by the plaster cast. The apprentice is advised by the Sales Supervisor to tell anyone who asks that they fell off a bike at home. The trainee concurs and does not consider this to be a problem. They have been
assigned light work until further notice. The senior salesperson, who is suspicious, later takes the apprentice aside to discuss the consequences of workplace accidents. TASK 1 – The influence of peers
- State on the influence of peers on health and safety at the car showroom. Note: You should support your answer, where applicable, using relevant information from the scenario. (15) Task 2: Emergency procedures
- (b) Describe the negative points about fire safety arrangements at the car showroom? (10) (c) Why is it necessary to practice emergency procedures? (10) Task 3: Accident reporting
- Inside the premises there are prescribed protocols for reporting accidents. (a) Mention on the Sales Supervisor’s approach to reporting the apprentice’s accident? (5) (b) In what method the apprentice’s accident should be reported by the employer? (5) Task 4: The legal reasons for health and safety management 4. Describe the legal reasons that why health and safety should be managed at the car showroom? (10)
Note : You should support your answer, where applicable, using relevant information from the scenario. Task 8: Health and safety management roles and responsibilities It is important that everyone in the organization knows their health and safety roles and responsibilities. Mention the effectiveness of roles and responsibilities in relation to health and safety management in the car showroom. (10) Note: You should focus on roles and responsibilities and not the health and safety management system. Note: You should support your answer, where applicable, using relevant information from the scenario.
