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WGU D072 Fundamentals for Success in
Business OA Exam 2 | Actual Exam
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A company employee is involved in developing the vision for the organization and developing the broad goals necessary to move towards that vision. What is this employee's role? -----CORRECT ANSWER---------Leader An employee is attached to a group that is working on a large project that is directly related to a major corporate goal. What is this employee's managerial designation? ----- CORRECT ANSWER---------Team member A manager is responsible for four sales departments located in different parts of the state. The manager needs to keep all departments up to date with what is happening in the organization. Which type of managerial skills will this manager need to handle this challenge successfully? -----CORRECT ANSWER---------Communication What is an advantage of written communication? -----CORRECT ANSWER---------It provides the sender the opportunity to reflect on ideas. Which type of communication style is reflected by an employee who is disturbed by a negative review but fails to speak up about their concerns or feelings? -----CORRECT ANSWER---------Passive Which benefit is enjoyed by managers who are strong in the self-regulation component of emotional intelligence? -----CORRECT ANSWER---------Better adaptability What is the definition of moral identity in the context of emotional intelligence? ----- CORRECT ANSWER---------The degree to which people see themselves as ethical and caring A prospective candidate states in an interview, "I am an ethical and caring person. I put the needs of others before mine and seek the best outcomes for the groups I work in." Which aspect of emotional intelligence is this candidate describing? -----CORRECT ANSWER---------Moral identity
Why do employees who possess high emotional intelligence work effectively and ethically in customer service positions? -----CORRECT ANSWER---------Because of their ability to regulate their emotions Which force is defined as the level of understanding of a subject and complements emotional intelligence to help an individual collaborate effectively in the workplace? ----- CORRECT ANSWER---------Knowledge An individual wants to be part of a team where employees are the most valued asset and are given opportunities for both personal and professional development. Which competing values framework quadrant does this demonstrate? -----CORRECT ANSWER---------Clan A manager encourages employees to distinguish themselves by consistently exceeding goal expectations and winning the department's monthly sales competitions. Which type of organizational culture is reflected? -----CORRECT ANSWER---------Marketing Which action should a CEO perform to attract individuals who will be a good fit for the company? -----CORRECT ANSWER---------Advertise about the company culture A company is trying to recruit candidates who will be a good fit for its culture. Which technique should the company use to enhance results? -----CORRECT ANSWER--------
- Conduct multiple interviews of the candidates An organization that is a lead innovator is looking to hire someone to enter their research and development department. Which personality trait should the ideal candidate possess? -----CORRECT ANSWER---------Openness A hospital is trying to hire nurses for terminally ill patients. The nurses will need to exhibit a high level of characteristics associated with the clan culture. Which personality characteristic should the ideal candidate have for this job? -----CORRECT ANSWER----- ----Agreeableness Which goal is one of the three main functions of communication within an organization? -----CORRECT ANSWER---------Transmission of information
A junior accountant discovered fraud in the recording of accounts receivable and plans to report this information to the local media. Which law protects this junior accountant from retaliation by management of the company? -----CORRECT ANSWER--------- Sarbanes-Oxley Act A company employee notices that a member of upper management is harassing a newly hired employee. The employee reports this behavior to the local authorities. Which term describes the action taken by the employee who reported the incident? ----- CORRECT ANSWER---------Whistleblowing A corporation is opening a new factory in a small rural community and would like to demonstrate an ethical commitment to environmental responsibility in the new location. Which action demonstrates this commitment? -----CORRECT ANSWER---------Invite local citizens to a tree-planting event along the town's main street Which employee action illustrates a personal commitment to environmentally friendly business processes that also benefit the organization and local community? ----- CORRECT ANSWER---------Starting a recycling programming at the workplace to reduce landfill waste Which organizational department is responsible for target market identification? ----- CORRECT ANSWER---------Marketing An employee takes a set of goals and turns them into actionable items to assign to a team. What is this employee's management role in the organization? -----CORRECT ANSWER---------Middle A new manager of a sales department receives the monthly reports from all four of the company's sales locations throughout the state. The manager must interpret this data to set targets for sales for the next month and next quarter. Which skill set must this manager possess to fulfill this job responsibility? -----CORRECT ANSWER--------- Analysis Which organizational department is responsible for managing and overseeing employee compensation and benefits? -----CORRECT ANSWER---------Human resources
A manager encourages employees to think creatively and take risks to increase their impact on the organization. Which type of organizational culture is reflected? ----- CORRECT ANSWER---------Adhocracy Which characteristic of an organization is considered in the Competing Values Framework? -----CORRECT ANSWER---------External versus internal focus of activity Which characteristic must exist in order for new employees to perform well in an organization prior to being fully trained? -----CORRECT ANSWER---------Fit with the culture An organization is known to have a culture that has a low tolerance for ambiguity. Which personality type is ideally suited for this organizational culture? -----CORRECT ANSWER---------Rigorous Which personality trait is ideally suited for an organizational culture that stresses individualism? -----CORRECT ANSWER---------Independent Which set of attributes reflects a market culture within the Competing Values Framework? -----CORRECT ANSWER---------Results-oriented and competitive Which organizational department is responsible for training and coaching employees? -- ---CORRECT ANSWER---------Human resources Two coworkers are discussing proposed options for a new department-wide computer system. Coworker A shares their viewpoints, addresses the pros and cons of the system, and explains why this would be the best option. When done, Coworker A asks Coworker B for feedback as well as input and thoughts on the options. Which communication style is Coworker A exhibiting? -----CORRECT ANSWER--------- Assertive In a departmental meeting, a manager tends to be hyper-critical of the input from one individual. Which barrier to communication is being demonstrated by this manager? ----- CORRECT ANSWER---------Selective perception
based on the provided information. Which influence tactic was used by this manager? -- ---CORRECT ANSWER---------Rational persuasion Which step of the design thinking process introduces the product or idea to the market? -----CORRECT ANSWER---------Implement A manager is ready to introduce developed ideas to market. Which stage of the design thinking process is the manager experiencing? -----CORRECT ANSWER--------- Implement What is the correct order of the six stages of the design thinking process? ----- CORRECT ANSWER---------Empathize, define, ideate, prototype, test, implement Prior to bringing a product to market, a project manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? -----CORRECT ANSWER--------- Test Which tool of transformational leadership does a leader use to recognize the cognitive abilities of subordinates and empower them towards a positive organizational contribution? -----CORRECT ANSWER---------Intellectual stimulation Which level of follower maturity is being depicted by employees when the leader can trust the employees to make decisions independently and carry out organizational plans? -----CORRECT ANSWER---------High competence and high commitment Which style of leadership is most effective for a newly formed team working under a tightly managed deadline? -----CORRECT ANSWER---------Autocratic Which leadership style only works in circumstances where employees are independent and highly skilled? -----CORRECT ANSWER---------Laissez-faire Which style of leadership allows a high degree of autonomy for followers? ----- CORRECT ANSWER---------Laissez-faire
Possession of the means to do something ---------------------Ability Giving the sender full, undisrupted attention with the intention of fully receiving his or her message ---------------------Active Listening Forceful communication style often carried out in a loud and hostile manner ---------------- -----Aggressive Communicator Productive communication style used by those who express their ideas while listening attentively to others ---------------------Assertive communicator A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave ---------------------Attraction-Selection- Attrition (A-S-A) The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death ---------------------Attrition Leadership style that keeps close control over subordinates and does not seek much input from others ---------------------Autocratic Style Factor that prevents the receiver from receiving and understanding the message accurately ---------------------Barrier to Effective Communication Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan ------------------ ---Behavioral Event Interviews Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls ---------------------Channel Guide that publicly sets out an organization's key values and ethical obligations ----------- ----------Code of Ethics
The level of a person's emotional intelligence, often as represented by a score in a standardized test ---------------------Emotional Quotient (EQ) Being attuned and sensitive to the emotional state of others ---------------------Empathy Behaviors that focus on supporting employees ---------------------Employee-Member- Centered Behaviors Principles that serve as a guide about how to behave ---------------------Ethics Power based on knowledge and special skill or experience ---------------------Expert Power A person who is officially designated as the leader of a group ---------------------Formal Leaders When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change ---------------------Greenwashing Form of transformational leadership in which a leader models behaviors and attitudes that subordinates choose to emulate ---------------------Idealized influence Dilemma in which the ethical choice would be in violation of established laws - ------------- -------Illegal-Ethical Someone who uses their personal skills to contribute to a team --------------------- Individual Contributor Form of transformation leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use ---------------------Individualized Consideration
The way individuals attempt to influence one another in organizations --------------------- Influence Tactics A person who is not officially appointed as the head of a group ---------------------Informal Leaders Power that stems from when a leader possesses knowledge that others need or want --- ------------------Information Power The task-related behaviors of a leader ---------------------Initiating Engage Values, emotions, and beliefs to gain support for a course of action ---------------- -----Inspirational Appeals From of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself ---------------------Inspirational Motivation From of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization ---------------------Intellectual Stimulation The ability to acquire and apply knowledge and skills ---------------------Intelligence A number representing a person's reasoning ability as compared to the statistical norm or average for their age ---------------------Intelligence Quotient Degree to which an organization operates with openness, communication, and accountability ---------------------Internal Transparency Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography ---------------------International Business Culture Refers to supervisory functions, such as planning, coordinating work actives, and providing resources ---------------------Job-Centered Behaviors
An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them ---------------------Manager An organization model developed in the 1980's by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is to achieve it's objectives and improve performance ---------------------McKinsey 7-S Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization and practices, and (3) specialization of function ------------------ ---Mechanistic Focusing all of your energy and attention on one specific area of the present moment --- ------------------Meditation Consciousness of the present moment ---------------------Mindfulness Rules people develop as a result of cultural norms and values and are, traditionally passed down though generations and characterize a cultural group --------------------- Morals Expressing information without the use of words, such as using body language, tone of voice, facial expressions, and even silence ---------------------Nonverbal communication Expressing information or ideas though spoken words ---------------------Oral Communication Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: Great deal of formal and informal participation in decision-making -- -------------------Organic The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business ---------------------Organizational Culture
Rules, principles, and standards for deciding what is morally right or wrong when doing business ---------------------Organizational Ethics A system used to define a hierarchy within an organization --------------------- Organizational Structure Leadership style that seeks input from subordinates ---------------------Participative Style Tentative communication style used by those who are hesitant to speak up ----------------- ----Passive Communicator Indirect communication style that uses hidden messages to express needs and ideas --- ------------------Passive-Aggressive Communication Style Illegal-ethical conflict in which U.S. Government officials leaked top secret papers to inform the public about government actions during the Vietnam War --------------------- Pentagon Papers Leadership style that is primarily concerned with interpersonal relations in the workplace ---------------------People-Oriented Style The degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands ---------------------Person-job fit The degree to which a person's values, personality, goals, and other characteristics match those of the organization ---------------------Person-Organization Fit Information that is exchanged between sender and recipient for personal purposes ------ ---------------Personal Communication Emotional intelligence competence related to self-awareness, self-regulation, and motivation ---------------------Personal Competencies
Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts ---------------------Self-Awareness Controlling your thoughts and impulses in order to manage your internal state ------------- --------Self-Regulation Participation in challenging emotional intelligence simulation in order to receive feedback on EQ competencies ---------------------Simulation Feedback Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances ---------------------Situational Theories of Leadership Experience and behaviors associated with the application of knowledge --------------------- Skills Emotional intelligence competencies related to empathy and social skills --------------------
- Social Competencies A broad range of behaviors related to managing relationships with others ------------------- --Social Skills Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities ---------------------Stakeholders Used to preserve a positive relationship between communicators while still addressing the problem at hand ---------------------Supportive Communication Questionnaires that track preferred actions in specific emotional intelligence situations -- -------------------Surveys Leadership style that is primarily concerned with job tasks ---------------------Task- Oriented Style
Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership ---------------------Transactional Leadership Leadership the assumes it is possible to intrinsically motivate employees so that their desires match those of leadership ---------------------Transformational Leadership Stable life goals that people have, reflecting what is most important to them ---------------- -----Values An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents ---------------------Wechsler Adult Intelligence Scale The organizational code of ethics that governs responsible and respectful behavior at WGU ---------------------WGU Code of Student Conduct Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization --------------------- Whistleblowers International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members --------------------- Work Trade Organization (WTO) Expressing information in the form of written words ---------------------Written Communication Clan, Hierarchy, Market, Adhocracy ---------------------Culture Archetypes Internally oriented towards family and relationships, mentoring, nurturing, and participation, and is flexible and has less formal structure. (Agreeableness) ----------------- ----Clan Culture Oriented towards structure, control, coordination, and efficiency. Processes and procedures are well-established and should be followed (Conscientiousness) -------------- -------Hierarchy Culture
Selling, Telling, Participating, Delegating ---------------------Situational Theories of Leadership (Approaches) Leaders are still the decision makers, but they communicate and work to persuade employees rather than simply direct them ---------------------Selling This is a directive and authoritative approach. The leader makes decisions and tell employees what to do ---------------------Telling Leaders work with team members to make decisions together. They support and encourage them and are more participatory ---------------------Participating The leader assigns decision-making responsibility to team members but oversees their work ---------------------Delegating Highest level of management, consisting of the president and other key company executives who develop strategic plans ---------------------Top Management The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling ---- -----------------Middle Management lower-level managers who supervise the operational activities of the organization --------- ------------Frontline Management Managers focus on relationship building and communication internally within the company and externally with clients and other stakeholders. As a leader, managers need to act as a role model and source of inspiration for their employees --------------------
- Interpersonal Role Managers spend much of their time gathering, analyzing, and disseminating information to those both above and below them ---------------------Informational Role Managers are responsible for making decisions, allocating resources, and negotiating -- -------------------Decisional Role
