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True or False The Government of Canada issues licences for the sale and service of alcohol in Ontario - CORRECT ANSWER ✔✔False, The Alcohol and Gaming Commission of Ontario (AGCO), which is an arm's length agency of the Ontario Government, issues licences for the sale and service of alcohol in Ontario. The AGCO can also suspend or revoke a licence. True or False The minimum age for someone to serve or sell alcohol in Ontario is 18. - CORRECT ANSWER ✔✔True The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must also be Smart Serve certified. True or False You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. - CORRECT ANSWER ✔✔True, The Liquor Licence Act (LLA) is legislation that outlines the laws and regulations affecting the sale and service of alcohol in Ontario. This includes
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ensuring that you never serve a customer to the point of intoxication. Not complying with the laws and regulations, could result in you being held civilly and/or criminally liable. True or False After an intoxicated customer has left your establishment, you are no longer liable for him or her. - CORRECT ANSWER ✔✔False, Your liability does not end when the customer leaves. If you have served a customer to the point of intoxication, you are liable for them until they are sober again. True of False Drinking coffee will help a person who is intoxicated sober up faster. - CORRECT ANSWER ✔✔False, Drinking coffee, water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the body and moves into the bloodstream, only time will help. True of False
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If an intoxicated customer arrives at your establishment, you should not let them in. - CORRECT ANSWER ✔✔True, You cannot allow an intoxicated customer to enter or remain on the premises of a licensed establishment. True or False On average, the body can metabolize approximately 2 standard drinks in one hour. - CORRECT ANSWER ✔✔False, On average, the body can metabolize approximately 1 standard drink per hour. True or False The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). - CORRECT ANSWER ✔✔True, Blood Alcohol Concentration is measured by the amount of alcohol (milligrams) found in 100 millilitres of blood and is shown in grams per 100mL. True or False The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body. - CORRECT ANSWER
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✔✔True, The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body. True of False Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 40% will be eliminated through a person's breath, sweat, and urine. - CORRECT ANSWER ✔✔False, Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 10% will be eliminated through a person's breath, sweat, and urine. 1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: Beer, Wine or Spirits? - CORRECT ANSWER ✔✔Spirits, One Standard Drink of SPIRITS is 1.5 ounces (43 mL) with 40% alcohol. 5 ounces (142 mL) with 12% alcohol is one Standard Drink of: Beer, Wine or Spirits - CORRECT ANSWER ✔✔Wine, One Standard Drink of WINE is 5 ounces (142 mL) with 12% alcohol. 12 ounces (341 mL) with 5% alcohol is one Standard Drink of: Beer, Wine or Spirits? - CORRECT ANSWER ✔✔Beer, One Standard Drink of BEER is 12 ounces (341 mL) with 5% alcohol.
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An older person who drinks the same amount of alcohol as a younger person will likely have a higher BAC level. - CORRECT ANSWER ✔✔As people age, their ability to metabolize alcohol decreases. True or False Eating foods that are high in fat and protein before or while drinking, will help to slow down alcohol absorption. - CORRECT ANSWER ✔✔True, Food absorbs alcohol, keeping it in the stomach longer which slows down the rate at which it is absorbed into the bloodstream. True or False People with more body fat tend to have a higher BAC than more muscular people of the same weight. - CORRECT ANSWER ✔✔True, Alcohol is not absorbed into fatty tissue and therefore is more concentrated in a smaller body mass. True or False Mixing a Caffeinated Energy Drink with alcohol increases the potential of your customer not realizing they are becoming intoxicated. -
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CORRECT ANSWER ✔✔True, Caffeine is a stimulant that can mask the effects of alcohol. This means people may continue drinking, not realizing how intoxicated they are. True or False When served the same amount of alcohol in the same amount of time, a 120 pound person and a 160 pound person will both have the same BAC level. - CORRECT ANSWER ✔✔False, The smaller person will have a higher BAC level because alcohol is concentrated in a smaller body mass. True or False Carbonated drinks allow alcohol to enter into the bloodstream faster than normal. - CORRECT ANSWER ✔✔True, Carbonation builds up the pressure in the stomach, forcing alcohol into the stomach lining. From there, alcohol can quickly pass into the bloodstream. True or False
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True or False The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario. - CORRECT ANSWER ✔✔True, The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario. True or False Liquor Sales Licences are issued by the government of Canada. - CORRECT ANSWER ✔✔False, Liquor Sales Licences are issued by the Alcohol and Gaming Commission of Ontario (AGCO). The AGCO can also suspend or revoke a liquor sales licence. True or False You can display either a Sandy's Law sign or a Liquor Sales Licence in a licensed establishment. - CORRECT ANSWER ✔✔False, Both a Sandy's Law sign and the Liquor Sales Licence must be visible to customers in a licensed establishment.
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True or False In a licensed establishment, you can only sell and serve alcohol to customers between the hours of 9:00 a.m. to 2:00 a.m., Monday to Sunday and 9:00 a.m. to 3:00 a.m. on New Year's Eve (December 31st). - CORRECT ANSWER ✔✔True, Alcohol can only be sold or served between the hours of 9:00 a.m. to 2:00 a.m., Monday to Sunday and 9:00 a.m. to 3:00 a.m. on New Year's Eve. True or False You can substitute one type of alcohol for another without telling the customer. - CORRECT ANSWER ✔✔False, You must never substitute one type of alcohol for another without the customer's consent. True or False You can serve a drink at 2:05 a.m., as long as the order was placed before 2:00 a.m. - CORRECT ANSWER ✔✔False, Orders for alcohol must be served before the stop-service time. True or False
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Does a mini-bar have to include non-alcoholic beverages? - CORRECT ANSWER ✔✔Yes, A mini-bar must include non-alcoholic beverages. Yes or No Can a restaurant serve a bottle of home-made wine brought in by a customer? - CORRECT ANSWER ✔✔No, A BYOW endorsement allows the licensee to serve only commercially-made wine brought in by a customer. Yes or No Should a caterer always remove any unserved alcohol when leaving the catered event? - CORRECT ANSWER ✔✔Yes, Any unserved alcohol must be returned to the caterer's licensed premises. True or False A "Sale" permit is required if you plan on selling alcohol at an event in a private place. - CORRECT ANSWER ✔✔True, "Sale" permits are
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required for the sale and service of alcohol at an event in any location other than a licensed establishment. True or False Private events serving or selling alcohol can only be attended by invited guests. - CORRECT ANSWER ✔✔True, Private events serving or selling alcohol can only be attended by invited guests. True or False Grocery stores can allow exchanges for alcohol products outside of the permissible hours of sale. - CORRECT ANSWER ✔✔False, Grocery stores can refund an alcohol sale at any time, but they cannot allow exchanges for other alcohol products outside of the permissible hours of sale. True or False Authorized grocery stores can only sell alcohol to customers between 9:00 a.m. and 11:00 p.m. - CORRECT ANSWER ✔✔True, Authorized
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Stores must provide access to police and AGCO compliance officials to inspect the store. - CORRECT ANSWER ✔✔True, Authorized stores must provide full access to police and AGCO compliance officials to inspect the store at any time. True or False If having a busy night, restaurants can choose to not keep records of liquor sold for takeout or delivery. - CORRECT ANSWER ✔✔False, The licensee must keep records of liquor that was sold for takeout and delivery. These records must be kept for one year. Who could potentially be held liable for damages or injuries when a customer is served to the point of intoxication? The Manager The licensee The server - CORRECT ANSWER ✔✔All responses are correct. All of these individuals could potentially be held liable for injuries or damages when a customer is served to the point of intoxication. Yes or No
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Jane, a server, is relieved that Mr. Gordon has headed home. He was slurring his words and starting to get loud, so she had the doorman put Mr. Gordon in a cab. Does Jane's responsibility for Mr. Gordon end with sending him home in a cab? - CORRECT ANSWER ✔✔No. Mr. Gordon is the responsibility of Jane and her establishment until he is sober. Yes or No Daniel is tending bar at the Legion Hall for a family reunion of about 50 people. There is no table service and all alcohol must be purchased at the bar. Can Daniel be held responsible for monitoring the alcohol consumption of all 50 guests? - CORRECT ANSWER ✔✔Yes. Daniel is responsible for looking out for the safety and sobriety of all guests attending the family reunion. True or False Under the LLA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is not permitted by law to be on the premises. - CORRECT ANSWER ✔✔True, Persons not permitted by law to be on the premises must be removed.
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A server can use no more force than is necessary to remove a customer from the premises. - CORRECT ANSWER ✔✔True, If a customer does not leave as requested, he or she can be removed with "no more force than is necessary". This means that the force must only be used to remove an individual, not to cause harm. True or False Poor coordination and balance are always signs of intoxication. - CORRECT ANSWER ✔✔False, Poor coordination and balance are signs that an individual may be intoxicated but does not always mean that an individual is intoxicated. It is important to be sensitive to the possibility that other factors, such as a medical condition, may be responsible for a guest's symptoms. True or False The smell of cannabis is a sign of intoxication. - CORRECT ANSWER ✔✔False, Burnt/smoked cannabis has a very distinct smell. Although the smell of cannabis alone, is not a sign of intoxication, it should act as a trigger for you to look for other signs of intoxication.
