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SCOM 330 – Midterm Questions and
Correct Answers Updated 2025 Graded A
A group designed to help members work on personal problems - ANS Therapy groups Advantages of communicating collaboratively - ANS1. Your group has more information than you do
- Groups stimulate creativity
- You remember what you discuss
- You are more likely to be satisfied with a decision you help make
- You gain a better understanding of yourself Agenda system - ANS1. Identify and define the problem
- Analyze the problem
- Criteria for solution
- Generate solutions
- Select the best solution
- Test and implement the solution Aggressor - ANSDestroys or deflates the status of other group members. Belongingness Needs (Maslow) - ANSThird level - People need to feel they are a part of some group Blocker - ANSIs generally negative, stubborn, and disagreeable
Certainty and uncertainty in small groups - ANS Channel - ANSThe means by which the message is expressed to the receiver Channels of virtual collaboration - ANSVoice, text, video, electronic meeting systems Characteristic of group when there are more than 20 members - ANSResembles a public speaking situation and members cannot speak freely Characteristic that distinguishes a team from a group - ANSTeams are more highly structure than groups and contain:
- Clear and Specific Goals
- Well-defined Team-member responsibilities
- Rules and expectations for the team are spelled out
- Develop a clear way to coordinate their efforts Characteristics that make up a small group - ANS1. People who share a common purpose
- People who feel a sense of belonging in the group
- People who exert influence on one another Coercive power - ANSBased on the perception that you can be punished for acting or not acting in a certain way.
Disconfirming response - ANSA response that causes another person to value himself or herself less. Dominator - ANSMakes an effort to assert authority by manipulating group members or attempting to take other the entire group. Dyad - ANStwo people and not considered a group Efficiency of Groups with large numbers or small numbers - ANSThe efficiency decreases Elaborator - ANSProvides examples based on his or her experience or the experience of others that help show how a particular idea would work. Encourager - ANSOffers praise, understanding, and acceptance of other's ideas. Energizer - ANSTries to spur the group to action and attempts to motivate and stimulate the group Esteem Needs (Maslow) - ANSFourth level - Must feel worthwhile and valued by others Evaluator-critic - ANSMakes an effort to judge the evidence and conclusions that the group suggests
Evidence to support your claim - ANSFacts, examples, opinions, statistics Example - ANSAn illustration of a particular case or incident and is most valuable when used to emphasize a fact. Expert power - ANSA group member's ability to influence others based on the knowledge and information the member possesses. Fact - ANSAny statement proven to be true. Fallacies - ANSFalse reasoning that occurs when someone attempts to arrive to a conclusion without adequate evidence or with arguments that are irrelevant or inappropriate Fantasy in groups according to Bormann - ANSThe creative and imaginative shared interpretation of events that fulfills a group's need to make sense of its experiences and anticipate its future. Fantasy Theory (Symbolic Convergence Theory) - ANSHow certain types of communication shapes a group's identity and culture. Follower - ANSGoes along with the suggestions and ideas of other group members. Formulating Discussion Questions - ANSMembers can reduce uncertainty by identifying the question:
- Question of Fact
Information giver - ANSProvides facts, examples, statistics and other evidence that pertains to the problem. Information Seeker - ANSAsks for clarification of suggestions; asks for facts and information. Initiator-contributor - ANSProposes new ideas or approaches to group problem solving. Joker - ANSReflects a lack of involvement in the group's process by telling stories and jokes that do not help the group. Legitimate power - ANSA group member's ability to influence others because of being elected, appointed, or selected to exert control over the group/ Low Context Culture - ANSA culture that places more emphasis on verbal expression. Maslow's Hierarchy of Needs - ANSAll humans have needs that can be arranged in a hierarchy Message - ANSThe information being communicated Methods of enhancing communication - ANSMotivation, knowledge, skill
Noise - ANSany disturbance that interferes with the transmission of a message Nonverbal behavior - ANSCommunication behavior that does not rely on written or spoken words. Norms - ANSRules or standards that determine appropriate and inappropriate behavior in a group. Opinion - ANSA quoted comment. Opinion giver - ANSoffers beliefs or opinions about the ideas under discussion Opinion seeker - ANSAsks for clarification of values and opinions expressed by other group members. Orienter - ANSAttempts to summarize what has occurred and tries to keep the group focused on the task at hand. Panel Discussion - ANSA group discussion intended to inform an audience about a problem or encourage the audience to evaluate the pros and cons of an issue. Perceptions and expectations of role development - ANSRoles are dynamic; do not stereotype or label
Question of Policy - ANSHelps groups determine what course of action or policy change would enable them to solve a problem or reach a decision. I.E. What should be done to curtail gang violence in our community? Question of Prediction - ANSAsks whether something is likely to occur or may occur under a certain set of circumstances. I.E. Will the building renovations be completed by Christmas? Question of Value - ANSProduces a lively discussion because it concerns attitudes, beliefs, and values about whether something is good or bad, right or wrong. I.E. What are the virtues of a democratic form of government? Recognition seeker - ANSSeeks the spotlight by boasting and reporting on his or her personal achievements Recorder - ANSWrites down suggestions and ideas of others Referent power - ANSThe power of interpersonal attraction Reward power - ANSBased on a person's ability to reward behaviors. Safety Needs (Maslow) - ANSSecond level - Need for security and protection Self-actualization Need (Maslow) - ANSFifth level - The need for people to fulfil their potential and live life to the fullest
Self-confessor - ANSUses the group as an audience to report personal feelings, insights, and observations. Shultz - FIRO-B - ANSShultz suggests that three basic needs influence people when they form groups: Inclusion, control, and affection Similarity (Interpersonal Attraction) - ANSPeople are often attracted to someone they consider to be like them Social Information Processing Theory - ANSwe can communicate relational and emotional messages via the internet, but it just takes longer to express messages that are nonverbals Source - ANSOriginator of the ideas and feelings expressed Special-interest pleader - ANSWorks to serve an individual need; speaks for a special group or organization. Standard setter - ANSHelps set standards and goals Statistics - ANSA number that replaces dozens of facts or examples. Susan Sorenson's description of the dread and repulsion many people have about working in groups. - ANSGrouphate Susan Whelan - ANSSmaller groups tend to move through these phases more quickly and thus become more productive sooner than large groups.
The measure of randomness in a system - ANSEntropy Thibaut and Kelley - ANSSocial exchange theory - Relationships as costs and rewards; benefits and losses Tryad - ANSA group of three - the minimum requirement for a group Types of responses to other group members - ANSDisconfirming and confirming responses What adds to the complexity of the group? - ANSIt's size which causes subgroups What does it mean that communication is Transactional? - ANSWe send and receive messages simultaneously. You cannot NOT communicate What is an attitude? - ANSA learned predisposition to respond to a person, object, or idea in a favorable, neutral, or unfavorable way. What is the game that best describes what is happening in the communication process? - ANSCharades Why do people join groups? - ANS1. Interpersonal needs
- Individual goals
- Group and team goals
- Interpersonal attraction
- Group attraction
