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Effective Communication in the Workplace: Understanding and Addressing Miscommunications, Schemes and Mind Maps of Professional Communication
introduction to professional practice
Typology: Schemes and Mind Maps
2022/2023
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Professional practice
?communication
- (^) And then there’s a recipient of a message—in this case your coworker Nikola. The message comes out of your mouth, and then it is incoded.
- (^) by the recipient, Nikola, who then decides on the meaning of your words as a result of that decoding process.
- If Nikola is not clear on your message, she may stop you and say, “Wait. You’re saying this. Do I understand you correctly?” This is called feedback.
- (^) In another case, you may have told Nikola that to find the restroom she needs to head down a hall and turn right. When she heads down the hall and turns left, that, too, is feedback letting you know you’ve been misunderstood.
- (^) Often that’s the kind of feedback an organization has to navigate.
- (^) What they mean:
- (^) I’ve noticed that my peers are being recognized without me. Am I doing something wrong? I need feedback.
- (^) How to handle it:
- (^) Take a step back and analyze the comment. There is value in what your employee is saying — you just have to listen. Next assess the statement. Are they being overlooked? If so, is it performance-based or due to something else? Should you find that recognition is due, don’t be afraid to get a little creative in showing appreciation to your team.
- (^) What they mean:
- (^) I feel overworked and undervalued.
- (^) How to handle it:
- (^) Stop for a moment to think about the responsibilities and how they have grown through their tenure at the organization. Does their pay commensurate with their experience? If it does, take a look at their workload, it’s possible they may be feeling burnt out. If that’s the case, there are ways to help cope with burnout.
- (^) What they mean:
- (^) I’d like more responsibility.
- (^) How to handle it:
- (^) This is a great challenge to have. Look for ways to leverage their strengths in new projects
- (^) What they mean:
- (^) I need vision.
- (^) As a leader, it is your duty give them a purpose for being there. You have to find ways to connect an employees’ job responsibilities to the mission of the company. For example, explain how this individual’s role contributes to their team’s goals, and ultimately, the company’s goals.