Customer Service Agent – German Speaking in Istanbul, Turkey
Type of contract: One year contract, with the possibility of permanent contract after one year
Salary: Monthly salary + Bonus + Transportation + Social Security + Lunch
About the client:
The client is a worldwide leader in outsourced omnichannel customer experience management.
We connect the biggest and most respected brands on the planet with their customers by providing
customer care, technical support, customer acquisition, digital solutions, analytics, back-office and
other specialized services to ensure consistently positive customer interactions.
Job description:
Handling incoming calls, chats and emails in the German language providing high quality customer service in a
professional and efficient manner. Assisting customers by providing adequate solutions based on the processes
and guidelines, collecting necessary information and offering relative answers assuring to live up to the best
standards and achieving the targets and key performance indicators.
Workings hours: 10:00 – 19:30 , 11:00 – 20:30 12:00 – 22:00, 14:30 – 00:00 (Weekly 45 hours)
Requirements:
●Fluency at German and good command of English.
●Confidence, professionalism, commitment.
●Excellent communication skills.
●Time keeping and ability to work in a rotating/night shifts
●Adaptation to customers’ need and high attention to details.
●Active listening skills.
●Good technical skills.
Offer:
●Excellent monthly salary.
●International, multicultural modern working environment.
●Career development opportunities.
●Private medical insurance after 1 year.