Download Knowledge Check CompTIA A+ Core 2 (220-1102) Post-Assessment Quiz Exam 2025 and more Exams Nursing in PDF only on Docsity!
1102) Post-Assessment Quiz Exam 2025
Amari is new to being an IT technician and wants to research the error message he is encountering while working on a ticket. Where can Amari find information to help him solve the issue? a. Network topology diagrams b. Microsoft Sam c. Asset management d. Knowledge base - CORRECT ANSWER ✔✔d. Knowledge base Your customer is using the Windows Settings app in Windows 11 to set up a new Bluetooth mouse on their laptop. What part of the OS is responsible for relating to hardware using device drivers? a. System Processes b. Kernel c. Mouse d. Bluetooth & Devices Setting applet - CORRECT ANSWER ✔✔b. Kernel
1102) Post-Assessment Quiz Exam 2025
Whitney has just been hired as an IT Helpdesk Technician. Her supervisor reviews the standard operating procedures and stresses the importance of collecting and inputting detailed information in the OPAS ticketing system. Such details could include a description of the problem(s), the ticket's category, and the severity of the problem or situation, etc. Can you explain why the supervisor stressed that Whitney should collect detailed information? a. The information is useful as a resource if similar problems recur. b. The information helps various IT personnel solve the problem, including the initial technician, IT Management, and if escalated, the additional techs involved. c. The information helps the IT department adjust the IT staff's computer settings. d. The IT Department keeps track of who may be breaking devices. e. This information helps the IT department to know who needs to sign the acceptable use policy. - CORRECT ANSWER ✔✔a. The information is useful as a resource if similar problems recur. b. The information helps various IT personnel solve the problem, including the initial technician, IT Management, and if escalated, the additional techs involved.
1102) Post-Assessment Quiz Exam 2025
Who decides whether the issue is resolved? a. Ray b. Ray's supervisor c. Lisa d. Lisa's supervisor - CORRECT ANSWER ✔✔c. Lisa Regardless of the operating system installed on a computer, they will all perform four main functions. Which of the following main functions do all operating systems perform? a. Provide a user interface, manage files, manage hardware, and manage applications. b. Provide user support, manage servers, manage software, and manage remote connections. c. Provide a user interface, manage error/bugs, manage drivers, and manage clock speeds. d. Provide power management, manage files, manage hardware, and manage port connections. - CORRECT ANSWER ✔✔a. Provide a user interface, manage files, manage hardware, and manage applications.
1102) Post-Assessment Quiz Exam 2025
Nia and her teammates in an insurance company's IT department are planning the rollout of a new business application. As they review the knowledge base for this application, they read about several instances of scope creep, days of downtime, and other unintended results of the change. They also read about what other organizations eventually did to overcome some of these problems. If you were in Nia's shoes, how would you present the possibility of such problems within the flow of change management? a. Develop a risk analysis and rate the reported problems by risk level for the insurance company. b. Submit a request for comments from all technical users. c. Send the knowledge base articles to all technical users to notify them of potential risks. d. Explain that all examples were related to different types of organizations and should not affect the insurance company. - CORRECT ANSWER ✔✔a. Develop a risk analysis and rate the reported problems by risk level for the insurance company. What is the function of firmware as it relates to a computer's hardware? a. Firmware enables compatibility and interfaces with device drivers. b. Firmware controls the motherboard and interfaces with the OS.
1102) Post-Assessment Quiz Exam 2025
keep the Windows 10 OS available for testing applications he is developing for both operating systems. Which type of installation would you recommend Lance perform? a. In-place upgrade b. Custom installation c. Virtual installation d. Dual-boot installation - CORRECT ANSWER ✔✔d. Dual-boot installation Brandon has just installed the Windows 10 OS and wants to verify that all drivers are installed properly. Which of the following is the best control Panel applet to verify that all drivers are installed? a. System applet b. Device Manager c. Event Viewer d. Settings - CORRECT ANSWER ✔✔b. Device Manager
1102) Post-Assessment Quiz Exam 2025
What would result if a Standard User attempted to install software that might change the Windows registry? a. UAC would be promoted to continue installation. b. The user would be prompted to contact Windows Support. c. The installation would be allowed. d. A system backup would be required. - CORRECT ANSWER ✔✔a. UAC would be promoted to continue installation. A user calls the service desk and requests to be upgraded from Windows 8 to Windows 10. Before installing, the technician would like to make sure the user's requirements were met. Which component would not meet the requirement for installing the updated version of Windows? a. RAM: 4 GB b. UEFI firmware with secure boot & a 2.0 TPM chip c. Processor (CPU): 1 GHz or faster d. Storage: 32GB - CORRECT ANSWER ✔✔d. Storage: 32GB Hideya and her cohort are collaborating on a big project for a college- level computer science course. The project will require them to share lots of files and sometimes applications. Once completed, they each will print their portion of the thesis to the classroom printer. Chandra, one
1102) Post-Assessment Quiz Exam 2025
a. Employees would rely on the IT department working tirelessly to resolve the issue within 48 hours, as promised. Customers would not be less affected. b. Employees would take time off until the issue is resolved. Customers would be less affected. c. Employees would lose focus and productivity would be reduced. Customers would not have access to the application. d. Employees would enable workarounds and maintain productivity. Customers would have negative financial effects. - CORRECT ANSWER ✔✔c. Employees would lose focus and productivity would be reduced. Customers would not have access to the application. Kimberly works as an IT support technician in a large corporation. Her department's next project is to upgrade the OS on all devices from Windows 10 to 11. There are more than 250 devices that will need to be prepared and updated. Choose the best statements that apply to an effective deployment strategy. a. The Windows Autopilot method is the best strategy because it runs the upgrade automatically when users log in, then manually upgrade devices that aren't assigned to users.
1102) Post-Assessment Quiz Exam 2025
b. The In-place upgrade method is the best strategy because all they would have to do is push the Microsoft Deployment Toolkit (MDT) to all network devices. c. The best strategy is to develop and deploy a standard image with Windows 11 OS to ensure a clean installation. d. The best strategy is to replace an old Windows 10 devices with new Windows 11 ones to eliminate the possibility of system errors. - CORRECT ANSWER ✔✔c. The best strategy is to develop and deploy a standard image with Windows 11 OS to ensure a clean installation. You currently save all of your painting files to the C:\Pictures
NewPortraits folder, but you now want the default location for these types of files to be C:\Pictures. How would you alter the command prompt to change the default location? a. Enter C:\Pictures> cd.. NewPortraits b. Enter C:\Pictures\NewPortraits> cd.. c. Save to the NewPortraits folder first, then cut and paste to the Pictures folder. d. Enter C:\Pictures> cd.. - CORRECT ANSWER ✔✔b. Enter C:
Pictures\NewPortraits> cd.. A Windows user cannot remember how to structure the shutdown command to perform a reboot instead of a shutdown.
1102) Post-Assessment Quiz Exam 2025
data on a local file server. This data is also backed up at an off-site location. What other way would you choose to prepare for disaster recovery? a. Maintain three copies of our own backup files in each of our three locations. b. Back up data to the public cloud. c. Require employees to take their devices home and use no backup. d. Back up data to the cloud and maintain data on a local file server. - CORRECT ANSWER ✔✔d. Back up data to the cloud and maintain data on a local file server. Semaj's computer was displaying slowness and freezing. He defragmented his system in the hopes that this would correct the issue, but system performance is still an issue. What approach would you use to address the systems issues? a. Run msinfo32.exe utility to view corrupted system resources. b. Run the msconfig.exe utility to deselect startup services that are overloading the system. c. Run the services.msc command to re-configure Windows services. d. Run the chkdsk command to fix any file system errors. - CORRECT ANSWER ✔✔d. Run the chkdsk command to fix any file system errors.
1102) Post-Assessment Quiz Exam 2025
What component or feature would be used to change battery pack options on a laptop? a. Power Options b. Privacy c. Devices d. Accounts - CORRECT ANSWER ✔✔a. Power Options You want to make some application changes on your computer. You want to be able to restore your system back to the current settings if you encounter any issues. What actions can you take to save your system settings? (Select all that apply.) a. Save Settings in the Devices applet. b. Backup your Windows account information. c. Use System Protection to create a restore point. d. Run the rstrui.exe utility. - CORRECT ANSWER ✔✔c. Use System Protection to create a restore point. d. Run the rstrui.exe utility.
1102) Post-Assessment Quiz Exam 2025
d. Edit the registry using regedit to remove error messages. - CORRECT ANSWER ✔✔a. Run chkdsk on each HDD installed on the system. You have received a phone call from a user who is experiencing very sluggish performance on a Windows 11 computer. During the phone call, you determine an application is hung and the keyboard is not responding to keypress events. The user confirms the mouse is functioning and the computer is recognizing mouse clicks. How will you instruct the user to open Task Manager to terminate the hung application? a. The user will need to use the mouse to right-click the Taskbar and then left-click the Task Manager entry on the context menu. b. The user will need to press the Win+X keys and type taskmgr.exe in the search box. c. The user will need to press the Ctrl+Alt+Delete keys and then use the mouse to left-click the Task Manager entry on the security screen. d. The user should press the Ctrl+Shift+Esc keys, and the Task Manager will be displayed. - CORRECT ANSWER ✔✔a. The user will need to use the mouse to right-click the Taskbar and then left-click the Task Manager entry on the context menu.
1102) Post-Assessment Quiz Exam 2025
A technician is troubleshooting a Windows computer on which an application failed to properly uninstall. The technician made several changes to the registry and the system now crashes each time the system is rebooted. The only way to access the Operating System is via the Windows Recovery Environment command prompt. What critical step did the technician forget to perform before editing the registry? a. The technician should have rebooted before making changes to the registry. b. The technician did not configure MSConfig.exe. c. The technician did not launch the registry editor using Run as administrator. d. The technician should have backed up the registry. - CORRECT ANSWER ✔✔d. The technician should have backed up the registry. Which statement is true about copying a Windows installation from one computer to another? a. You cannot copy a Windows installation onto a compatible computer unless you uninstall and reinstall Windows on both computers. b. You cannot copy a Windows installation from one computer to another. c. You can copy a Windows installation to another computer if you first move the hardware abstraction layer (HAL).
1102) Post-Assessment Quiz Exam 2025
b. Uninstall software the user no longer needs. c. Disable unwanted scheduled tasks. d. Disable unused services - CORRECT ANSWER ✔✔a. Verify critical user data has been backed up. A Windows 10 computer is experiencing a problem when launching an application and displays a message indicating a dependent background service is not running. The technician assigned to the trouble ticket has determined that the dependent service needs to start automatically when Windows is started. Which of the following tools will allow the technician to configure the dependent service to start automatically? a. Task Scheduler b. Task Manager c. Services Console d. System Configuration - CORRECT ANSWER ✔✔c. Services Console Tara brings her laptop to your business for repair. She tells you that she is getting an error message, stating "Your computer is low on memory" on her Windows computer. How would you determine the source of the low memory warning (Select TWO)?
1102) Post-Assessment Quiz Exam 2025
a. Uninstall the last application that was added to the system. b. Open Task Manager and check the Processes tab for memory-hungry apps. c. Run the msinfo32.exe utility to determine the amount of physical memory installed. d. Interview Tara about her recent activity on the computer and new application installs. e. Download and install updated graphics drivers. - CORRECT ANSWER ✔✔c. Run the msinfo32.exe utility to determine the amount of physical memory installed. e. Download and install updated graphics drivers. If a laptop's OEM recovery partition becomes corrupt, what can be done to restore it back to factory defaults? (Select all that apply.) a. Do a clean installation of Windows. b. Download recovery media from the manufacturer's website. c. Do an in-place upgrade. d. Use the Windows recovery drive on a flash drive you created - CORRECT ANSWER ✔✔b. Download recovery media from the manufacturer's website. d. Use the Windows recovery drive on a flash drive you created
