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Chapter 1: Business organisations and their stakeholders Câu 1. The primary objective of profit organizations is to maximize profit. A. True B. False Answer: A Câu 2. The primary objective of Not-for-profit organizations is to reduce costs of their operations and thus minimize the burden on taxpayers. A. True B. False Answer: A Câu 3. The primary objective of profit organizations is to maximize the output of goods or service. A. True B. False Answer: B Câu 4. Charities would usually be classified as a type of non-governmental organisation (NGO) A. True B. False Answer: A Câu 5. The interests of customers and shareholders can often appear to conflict – for example in the quality of goods and services. A. True B. False Answer: A Câu 6. A company is using a communication strategy aimed at explaining the rationale behind its actions to its stakeholders. Using Mendelow’s matrix, these stakeholders would be categorised as ‘minimal effort’. A. True B. False
Answer: B Câu 7. Which of the following is NOT a key feature of an organisation? A. Controlled performance B. Collective goals C. Social arrangements D. Creation of a product or service Answer: D Câu 8. Which of the following organisations is normally found in the public sector? A. Schools B. Charities C. Clubs D. Businesses Answer: A Câu 9. The public sector is normally concerned with: A. making profit from the sale of goods. B. providing services to specific groups funded from charitable donations. C. the provision of basic government services. D. raising funds by subscriptions from members to provide common services. Answer: C Câu 10. A Co is a company which specialises in forestry. It has recently purchased B Co, which runs a chain of recreational resorts. A has allowed B to build several new resorts on land which is owned by A, but which it is no longer able to use. The resorts have proven highly profitable and popular. Which of the following best explains the reason for the improved performance of the combined entity? A. Specialisation B. Social interactivity C. Synergy D. Service Answer: C
Câu 15. According to Mendelow, which of the following is an appropriate approach to take towards stakeholders who have high levels of power and low levels of interest? A. minimal effort B. keep informed C. keep satisfied D. key players Answer: C Câu 16. According to Mendelow, which of the following is an appropriate approach to take towards stakeholders who have high levels of power and high levels of interest? A. minimal effort B. keep informed C. keep satisfied D. key players Answer: D Câu 17. According to Mendelow, which of the following is an appropriate approach to take towards stakeholders who have low levels of power and high levels of interest? A. minimal effort B. keep informed C. keep satisfied D. key players Answer: B Câu 18. Which of the following words completes this sentence appropriately? An organisation is a social arrangement which pursues collective………, which controls its own performance and has a boundary separating it from its environment. Choose the properly word: A. Goals B. Profits C. Stakeholders D. Tactics Answer: A
Câu 19. What is the term given to the idea that the combined output of a number of individuals working together will exceed that of the same individuals working separately? A. Sympathy B. Specialization C. The Synergy D. Systems thinking Answer: C Câu 20. ADB is a business which is owned by its workers. The workers share the profits and they each have a vote on how the business is run. Which of the following should be used to describe ADB? A. Public sector B. Private sector C. Not-for-profit D. Co-operative Answer: D Câu 21. Which of the following statements regarding limited companies is correct? A. Public limited companies have access to a wider pool of finance than partnerships or sole traders. B. Both public and private limited companies are allowed to sell shares to the public. C. Companies are always owned by many different investors. D. Shareholders are liable for any debts the company may incur. Answer: A Câu 22. The following are stakeholders of a business organisation:
- Manager
- Customer
- Executive Director
- Supplier Which of the above are CONNECTED stakeholders? A. 1 and 2 only B. 2 and 4 only C. 2 and 3 only
Câu 6. Offshoring refers to the transfer of existing staff members to other countries with lower wage. A. True B. False Answer: B Câu 7. When considering Porter’s value chain analysis, outbound logistics is: A. A primary activity B. A support activity Answer: A Câu 8. Delayering refers to eliminating several levels of unnecessary management to reduce Y’s costs, leading to lower prices for customers. A. True B. False Answer: A Câu 9. Downsizing refers to keeping the current management structure, but reducing the number of staff could lead to demotivation among the remaining workers. A. True B. False Answer: A Câu 10. Data Protection legislation, such as The Data Protection Act in the UK, typically focuses on: A. issues concerning data held about incorporated entities. B. rights of the individual with regards to withholding information about oneself. C. the way data about the individual is to be obtained, used, and stored.
D. aligning the information requirements between different countries. Answer: C Câu 11. Which of the following would a transport company monitor under the Political heading as part of a PESTLE analysis? A. Tracking systems to monitor driver hours/anti‐theft devices/developments in tyre technology. B. State of the economy/oil price movements/a rise in interest rates. C. Fuel tax/congestion charges in cities/plans to build new roads. D. Predicted car numbers and usage/public concerns over safety. Answer: C Câu 12. Under typical employment protection legislation, which of the following would be classified as an ‘unfair’ reason for the dismissal of an employee? A. The employee was a member of a trade union. B. The employee was guilty of misconduct. C. The employee’s job became redundant. D. The employee had a lack of qualifications or capability for the job. Answer: A Câu 13. Which of the following is NOT a typical requirement of consumer rights legislation? A. The seller must have legal title to the goods being sold. B. Goods sold must be fit for purpose. C. Item descriptions must be accurate. D. Goods must be reasonably priced. Answer: D Câu 14. All contracts must be signed by all relevant parties in order to be binding. A. True B. False Answer: B Câu 15. What is an acronym used to describe the key elements of an organisation's external environment?
Answer: C
Câu 19. In the context of 'best practice' employment protection law, in which of the following circumstances is dismissal of an employee automatically considered unfair? A. Selection for redundancy on the basis of age B. Misconduct C. Marriage to an employee of a key competitor D. Incompetence Answer: A Câu 20. Porter's five forces model identifies factors which determine the nature and strength of competition in an industry. Which of the following is NOT one of the five forces identified in Porter's model? A. Substitute products or services B. New entrants to the industry C. Bargaining power of customers D. Government regulation of the industry Answer: D Câu 21. For what function in an organisation would demographic information about social class be most relevant? A. Human Resources B. Marketing C. Purchasing D. Finance Answer: B Câu 22. Which of the following is a support activity in Porter's value chain model? A. Procurement B. Operations C. Marketing and sales
Câu 1. In an economic environment of high price inflation, those who owe money will gain and those who are owed money will lose. Is this statement true or false? A. True B. False Answer: A Câu 2. ‘Equilibrium’ is the selling price above which the number of units demanded by the market starts to decline. A. True B. False Answer: B Câu 3. Rapid economic growth may lead to increased demand for imports. Is this statement TRUE or FALSE? A. True B. False Answer: A Câu 4. An increasingly high rate of unemployment of country A may lead to a decrease in government spending on social security A. True B. False Answer: B Câu 5. Which of the following is a typical macroeconomic policy objective of governments? A. Economic growth B. Money supply management Answer: A
Câu 6. Frictional unemployment is caused by changes in the skills required by the economy. A. True B. False Answer: B Câu 7. Which of the following is NOT an element of fiscal policy? A. Government spending B. Government borrowing C. Taxation D. Exchange rates Answer: D Câu 8. Which of the following is the name given to unemployment which is the result of aggregate demand in the economy being too small to create employment opportunities for all those willing, and able, to work? A. Structural unemployment B. Cyclical unemployment C. Frictional unemployment D. Real wage unemployment Answer: B Câu 9. Increases in unemployment, reduced demand, falling household incomes and low business confidence and investment are associated most strongly with which of the following? A. High interest rates B. Increase in the money supply. C. A budget deficit D. Recession
A. Lay‐offs among ski instructors in the summer months. B. Automation of ticket sales at train stations resulting in the redundancy of ticket officers. C. Recession, leading to a fall in demand within the building industry. D. The restriction of employment in the car industry due to a powerful trade union keeping wages high. Answer: C Câu 15. The disadvantages of economic growth include which one of the following: A. growth rates may exceed inflation rates. B. the gap between rich and poor may narrow. C. growth may exceed population growth. D. growth may be in ‘demerit’ goods. Answer: D Chapter 4: MICROECONOMIC FACTORS Câu 1. A shift in the demand curve for a product is caused by changes in the conditions of demand, rather than a change in the price of the product. Is this statement TRUE or FALSE? A. True B. False Answer: A Câu 2. A good for which demand decreases with increase in income of consumers is called A. Complement good B. Inferior good Answer: B Câu 3. Goods which are consumed together are called
A. Complement goods B. Substitute goods Answer: A Câu 4. The law of demand states that an increase in the price of a good decreases the demand for that good. A. True B. False Answer: A Câu 5. If apples and oranges are substitutes, an increase in the price of apples will decrease the demand for oranges. A. True B. False Answer: B Câu 6. If golf clubs and golf balls are complements, an increase in the price of gold clubs will decrease the demand for golf balls. A. True B. False Answer: A Câu 7. If consumers expect the price of shoes to rise, there will be an increase in the demand for shoes today. A. True B. False Answer: A
A. Substitutes B. Complements Answer: A Câu hỏi 4 phương án: Câu 1. Products A and B are substitutes. A 5% change in the price of A has resulted in a 4% change in the demand for B. What is the cross elasticity of demand (XED) between A and B? A. + 0. B. – 0. C. +1. D. –1. Answer: A Câu 2. G Co increases the selling price of its only product, the GF1000 by 5%. This causes a reduction in the number of units it sells by 8%. Is the GF1000’s price elasticity of demand likely to be: A. Less than 1 B. Equal to 1 C. Greater than 1 D. Negative Answer: C Câu 3. H Co manufactures and sells a motor vehicle, the GHF300. Which of the following would cause an expansion in demand for this product in country M? A. A reduction in the selling price of the GHF B. The GHF300 becoming more fashionable with the public C. A reduction in direct taxes within country M D. An increase in the population of country M
Answer: A Câu 4. Which of the following is NOT a characteristic of a perfect market? A. Large numbers of customers and suppliers B. All suppliers provide a wide range of products and services C. There is perfect information for customers and suppliers D. There are no entry or exit barriers to the market Answer: B Câu 5. Which of the following is a feature of monopolistic competition? A. Few competitors in the market B. Undifferentiated products C. No major barriers to entry to or exit from the market D. Low advertising expenditure Answer: C Câu 6. Which of the following is NOT a factor that affects price elasticity of demand? A. The amount of customer income spent on item B. Duration of the price change C. The necessity of the item to consumers D. The initial number of units demanded Answer: D Câu 7. L makes a variety of different products, including windows. Which TWO of the following would cause a decrease in the level of supply of L’s windows? A. An increase in the level of VAT charged by the government on windows B. A new automated assembly system for L’s products that reduces L’s window manufacturing overheads
