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Emotional Labour - Management of Human Resources - Exam, Exams of Human Resource Management

Emotional Labour, Services Industry, Emotions in the Workplace, Highlight the Key Steps, Corporate Planning, Trade Unions, Management Control, Evaluating a Training Program are some points from this pat exam paper. This exam paper is for Management students. It can be helpful in many ways. Few of my classmates said, it has quality of information about subject and others said it will be helpful for good grades in final exam.

Typology: Exams

2011/2012

Uploaded on 11/26/2012

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Semester II Examinations 2007/ 2008
Exam Code(s) 3BC1, 4BC2, 4BC3, 4BC4, 4BC5, 1EM1, 1OA1
Exam(s) Final Commerce
Module Code(s) MG304
Module(s) Management of Human Resources
Paper No.
Repeat Paper
External Examiner(s) Professor Geoffrey Wood
Internal Examiner(s) Professor Hugh Scullion
Mr. Michael Campion
Ms. Fiona Sheridan
Mr. Kenny Cafferkey
Ms. Caitriona Curley
Instructions:
Answer three questions
o One question must be answered from Section
A and one question answered from section B.
o The third question can be answered from either
section A or section B.
Each answer will be marked equally.
Answer each question on a separate answer book.
Clearly mark the question you are answering on
each answer book.
Duration
3 hours
No. of Pages
Department(s)
Course Co-ordinator(s)
Requirements:
MCQ
Handout
Statistical/ Log Tables
Cambridge Tables
Graph Paper
Log Graph Paper
Other Materials
pf2

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Download Emotional Labour - Management of Human Resources - Exam and more Exams Human Resource Management in PDF only on Docsity!

Semester II Examinations 2007/ 2008

Exam Code(s) 3BC1, 4BC2, 4BC3, 4BC4, 4BC5, 1EM1, 1OA Exam(s) Final Commerce

Module Code(s) MG Module(s) Management of Human Resources

Paper No. Repeat Paper

External Examiner(s) Professor Geoffrey Wood Internal Examiner(s) Professor Hugh Scullion Mr. Michael Campion Ms. Fiona Sheridan Mr. Kenny Cafferkey Ms. Caitriona Curley

Instructions:

  • Answer three questions o One question must be answered from Section A and one question answered from section B. o The third question can be answered from either section A or section B.
  • Each answer will be marked equally.
  • Answer each question on a separate answer book.
  • Clearly mark the question you are answering on each answer book.

Duration (^) 3 hours

No. of Pages Department(s) Course Co-ordinator(s)

Requirements : MCQ Handout Statistical/ Log Tables Cambridge Tables Graph Paper Log Graph Paper Other Materials

SECTION A

Answer at least one question from this section

Question 1

'Emotional Labour requires workers in the Services Industry to regulate their emotions in the workplace. Discuss the antecedents, content and consequences of performing Emotional Labour.'

Question 2

"Highlight the key steps in designing and evaluating a Training program?"

Question 3

"Human Resource Planning is linked to corporate planning". Critically evaluate this statement.

SECTION B

Answer at least one question from this section

Question 4

Distinguish between four types of trade unions and provide Irish examples of each type. Critically comment on the current landscape and further prospects for trade unions in Ireland at the beginning of the twenty-first century.

Question 5

‘Teamworking is just another means of management control’. Critically examine this statement.

Question 6

Discuss the role of HRM in non-union companies and their strategies and tactics with respect to remaining union-free.