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Semester II Examinations 2007/ 2008
Exam Code(s) 3BC1, 4BC2, 4BC3, 4BC4, 4BC5, 1EM1, 1OA Exam(s) Final Commerce
Module Code(s) MG Module(s) Management of Human Resources
Paper No. Repeat Paper
External Examiner(s) Professor Geoffrey Wood Internal Examiner(s) Professor Hugh Scullion Mr. Michael Campion Ms. Fiona Sheridan Mr. Kenny Cafferkey Ms. Caitriona Curley
Instructions:
- Answer three questions o One question must be answered from Section A and one question answered from section B. o The third question can be answered from either section A or section B.
- Each answer will be marked equally.
- Answer each question on a separate answer book.
- Clearly mark the question you are answering on each answer book.
Duration (^) 3 hours
No. of Pages Department(s) Course Co-ordinator(s)
Requirements : MCQ Handout Statistical/ Log Tables Cambridge Tables Graph Paper Log Graph Paper Other Materials
SECTION A
Answer at least one question from this section
Question 1
'Emotional Labour requires workers in the Services Industry to regulate their emotions in the workplace. Discuss the antecedents, content and consequences of performing Emotional Labour.'
Question 2
"Highlight the key steps in designing and evaluating a Training program?"
Question 3
"Human Resource Planning is linked to corporate planning". Critically evaluate this statement.
SECTION B
Answer at least one question from this section
Question 4
Distinguish between four types of trade unions and provide Irish examples of each type. Critically comment on the current landscape and further prospects for trade unions in Ireland at the beginning of the twenty-first century.
Question 5
‘Teamworking is just another means of management control’. Critically examine this statement.
Question 6
Discuss the role of HRM in non-union companies and their strategies and tactics with respect to remaining union-free.
