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Question & Answers ( Latest 2025)
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. - Correct Answers ✅Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. - Correct Answers ✅Tablets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? - Correct Answers ✅F When to use RTC Reset? - Correct Answers ✅To recover from No POST/No Boot
Question & Answers ( Latest 2025)
If the system is not booting into the operating system, how can you check if the hard drive is detected? - Correct Answers ✅Go to BIOS When would you run the RMA Shim tool on a Chromebook? - Correct Answers ✅In the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? - Correct Answers ✅Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. - Correct Answers ✅True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? - Correct Answers ✅Recovery image from the external USB key
Question & Answers ( Latest 2025)
Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. What is BIOS Auto-Recovery? - Correct Answers ✅BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? - Correct Answers ✅The systemboard jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in ______. - Correct Answers ✅BIOS T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. - Correct Answers ✅True
Question & Answers ( Latest 2025)
Which is the easiest way to verify the functionality of system board? - Correct Answers ✅By removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. - Correct Answers ✅Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. - Correct Answers ✅True To preserve BIOS settings before recovering it, user need to _________.
- Correct Answers ✅Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? - Correct Answers ✅Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? - Correct Answers ✅Click Maintenance under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit
Question & Answers ( Latest 2025)
Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. - Correct Answers ✅MemRx T/F: After a System Board replacement, a field technician can input the service tag only once. - Correct Answers ✅True When one or more drives in a RAID array contain data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal, or any other reason, this creates a condition known as ____________. - Correct Answers ✅Double Fault How to initiate RTC Reset? - Correct Answers ✅Connect System to an AC Power -> Keep the system in a power off state -> Press and hold the power button for 25 seconds -> Release the power button to initiate RTC reset T/F: WLAN stands for Wide Local Area Network - Correct Answers ✅False Choose all that apply: Which of the following platforms uses both Key and Button Sequence Trigger? - Correct Answers ✅Convertible Platform
Question & Answers ( Latest 2025)
Detachable Platform Choose all that apply: PC Doctor USB solution offers: - Correct Answers ✅DOS Test Individual Diagnostics Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? - Correct Answers ✅Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality.
Question & Answers ( Latest 2025)
What is the basic naming guideline followed by all commercial products? - Correct Answers ✅Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? - Correct Answers ✅Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation What is the status of the power LED when a system board failure has occurred? - Correct Answers ✅Blinking (2,6) Choose all that apply: You are fixing a computer running on Windows 8.1 and it is not booting. Which of the BIOS settings will you change? - Correct Answers ✅Enable Secure Boot Enable Legacy Option ROMs Change Boot Mode to UEFI
Question & Answers ( Latest 2025)
What does the occasional orange discoloration of a processor's package lands indicate? - Correct Answers ✅No impact on performance, quality or reliability On a Windows 10 system, what will you do after replacing the system board? - Correct Answers ✅Enter the 5 x 5 Digital Product Key and hand over the Digital Product Key (DPK) card to the customer. T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. - Correct Answers ✅True Choose all that apply: Identify different types of memory modules. - Correct Answers ✅DDR DDR3 Memory DDR DDR3L Memory DDR4 Memory
Question & Answers ( Latest 2025)
Which of the following is the correct way to trigger BIOS Recovery 2? - Correct Answers ✅For desktop platform, turn on the PC and hold down "CTRL + Esc" key. How should the technician handle the PCBs while dismantling or repackaging them? - Correct Answers ✅From the edges/sides Choose all that apply: To prevent CPU pings from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that: - Correct Answers ✅ESD bag is used for repackaging. ZIF Socket T cover is placed back covering the CPU socket. When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? - Correct Answers ✅If BT Disabled label is present inside the bottom door or chassis. Choose all that apply: Which of the following statements are true about the New PSU BIST? - Correct Answers ✅To start the PSU BIST: Plug in the AC power cord & note the LED light status To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then plug-in the AC power cord
Question & Answers ( Latest 2025)
Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST How will you initiate ePSA in a Dell system? - Correct Answers ✅Press F12 to enter one time boot menu and then select diagnostics. What does Factory Data Reset do to on a Dell Venue Tablet? - Correct Answers ✅Will erase all personal data and downloaded applications on the Tablet. Choose all that apply: Which of the following statements are true about Latitude Self-Heal recovery? - Correct Answers ✅Before replacing system board perform self-heal as a mandatory step. When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times (watch for the LED lights (Power, Wi- Fi, HDD, etc.)) Upon successfully completing self-heal, the system will power on with the Dell logo. Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the OS? - Correct Answers ✅ePSA
