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C483 Multiple Attempt Readiness Exam
Questions with Accurate Answers
_____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high- quality products that meet customers' needs. correct answer Concurrent engineering _____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards. correct answer Total quality management _____ provides financial assistance to employees suffering from job- related injuries. correct answer Workers' compensation A ______ is a third party intervening to help settle a conflict between other people. correct answer mediator A mechanistic organization is best described as: correct answer a form of organization that seeks to maximize internal efficiency. A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____ management. correct answer customer relationship
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as ____. correct answer ISO 9001 A vertical integration strategy is a strategy: correct answer that involves expanding the domain of the organization into supply channels or to distributors. An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its _____. correct answer core capabilities Blake just finished giving a great presentation to Sr. Leadership at WGU. After the presentation, Blake's manager complimented him on a job well done and invited him to lunch to discuss his career goals. Which type of consequence of behavior did Blake's manager use? correct answer Positive Reinforcement Bureaucratic control deals with: correct answer rules and regulations Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control. correct answer clan
problems, despite the fact that she has not worked there long. Based on Karla's experience, it can be concluded that the firm has: correct answer decentralized authority. Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of the following best describes this scenario? correct answer Strategic alliance One of the major tasks performed by the board of directors in a corporation is: correct answer selecting and recruiting the CEO. Organizations have several ways to subdivide their structures. The three basic approaches to departmentalization are functional, divisional, and _____. correct answer matrix Peter receives a critical and demeaning email from his manager about his lack of work. Peter replied to his manager in disagreement and mentioned that his work is sufficient. His manager decided to email data that supports his argument. After reading the email, Peter decides not to reply and ignore his manager. Which conflict style is Peter expressing? correct answer Avoidance Pluto Inc. is computer technology corporation that has been manufacturing laptops for the last five years. Recently, in the face of
sinking market share, Pluto reduced its dependency on laptops by venturing into tablets and smartphones. This is an example of _____. correct answer diversification Research, legal, accounting, and human resources departments are examples of: correct answer staff departments. Sally and John has a disagreement with another team in their monthly meeting. John expresses his emotional anger for the other team during the meeting and storms out of the room. Which type of conflict is occurring? correct answer Affective Conflict Sandra has to run a report and send it to Jim's Team. After analyzing the report, Jim sends the report to Becky for budget approval. After approval, Becky sends the report to both Sandra and Jim. Which type of lateral role relationship is portrayed in the scenario? correct answer Work-Flow Relationship Social Security verification, a criminal records review, and verifications of past employment and education are all a part of a(n): correct answer background check. The internal environment includes: correct answer culture and climate
Which of the following departments within an organization deals with activities such as staffing, training, performance appraisal, and labor relations? correct answer Human resources Which of the following is a difference between reactive and proactive changes? correct answer Reactive change involves responding to a problem, whereas proactive change involves preparing for an uncertain future. Which of the following is a formal planning step that focuses on an entire venture and describes all the elements involved in starting it? correct answer A business plan Which of the following is a key difference between an entrepreneur and an intrapreneur? correct answer An entrepreneur receives no corporate support, whereas an intrapreneur has the benefit of corporate support. Which of the following is an advantage of functional departmentalization? correct answer Decision making and lines of communication are simple and clearly understood. Which of the following is an example of quid pro quo sexual harassment? correct answer A supervisor denies a raise to a subordinate for failing to go out on a date.
Which of the following is one among the six components of the strategic management process? correct answer SWOT analysis Which of the following is true about resistance to change? correct answer People at all levels of their organizations, from entry-level to executives, resist change. Which of the following methods for managing resistance to change is relatively easy but has a drawback of being too expensive in many cases? correct answer Negotiation and rewards Which of the following refers to project teams designated to produce a new product? correct answer Skunkworks Which of the following refers to the immediate environment surrounding a firm, including suppliers, customers, rivals, and new entrants? correct answer Competitive environment Which of the following steps in the value chain involves focusing on innovation and new products? correct answer Research and development Which of the following terms refers to all kinds of differences, such as differences in gender, race, age, nationality, and religious affiliation? correct answer Diversity
