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C235 - Training and Development Revision
Questions with Answers
A social unit of people structured and managed to meet a need or pursue collective goals: - Solution Organization Aligns human capital with organizational objectives and strategies: - Solution Human Resource Management First training program for new hires: - Solution Orientation Tacit knowledge, education, and experience are all examples of: - Solution Human capital Model consisting of five steps used for training and development: - Solution ADDIE model Sustainable competitive advantage is built upon: - Solution Intangible resources Protects the authors of "original works" from others who would use their work unlawfully: - Solution Copyright act 1976 A copyright holder has the right to authorize others to __________ the work public. Reproduce Distribute Display All of the above - Solution All of the above Which of the following is NOT a reason training and development has become a critical organizational activity? Equal Employment Opportunity Changing demographics Globalization Advances in technology - Solution Equal Employment Opportunity
According to the stages of HR Competency, developing credibility and a reputation are both part of what stage? - Solution Applying Which of the following is the responsibility of line management and not the human resources department? - Solution Provides feedback on the effectiveness of formal training efforts True or False: Training is best done when it links training and learning goals to overall organizational goals and strategies. - Solution True The goal of needs assessment is to: I: Determine whether a training need exists II: Who it is that needs the training III: Where in the organization the need exists IV: Exactly what kind of training is needed - Solution I, III, and IV KSAs: - Solution Knowledge, Skills, Abilities What are the three levels of needs assessment? - Solution Organizational, task, and person Implies an investigation of system-wide components of an organization: - Solution Organization analysis Results in a detailed statement of the conditions under which a task is performed: - Solution Task analysis What is the focus of person analysis? - Solution How well an employee demonstrates the KSAOs required for job performance A learning objective should be a/an ________ objective. - Solution Behavior True or False: Practice is best done all together at a single time instead of spread out over a period of time. - Solution False Practice is generally most effective if distributed over a period of time rather than "massed" at a single time.
What is currently the most common approach to training? - Solution Classroom learning A variation of e-learning: - Solution Blended learning A variation of e-learning that is increasing in popularity is known as "blended learning." Blended learning is a mix of online activities and lectures with some face-to-face instructor time. During which step of the on-the-job training process do you make sure trainees know each point of the training? - Solution Present the information Is able to relate practical experiences, and conduct problem solving exercises: - Solution Subject matter expert Which of the following is NOT an example of new age training techniques? Relaxation Visualization Hypnotism Affirmation - Solution Hypnotism Learning in training that does not affect performance on the job is called: - Solution Zero transfer What are the two types of positive transfer? - Solution Near and far The two types of positive transfer are near transfer and far transfer. Near transfer happens when the program teaches specific concepts and procedures, while far transfer is when the program teaches general concepts and broad principles. Traits, ability, and motivation are all considered: - Solution Trainee characteristics True or False: If a company is low in commitment and high in cynicism, it is not a good idea to implement a training program. - Solution True If a workplace as a whole is low in commitment and high in cynicism, it would be money well spent to invest in trying to solve these problems first
before designing and implementing training that may well not transfer because of negative attitudes. Self-regulation involves: I: Goal setting II: Self-monitoring III: Self-reward IV: Self-punishment - Solution I, II, III, and IV The opportunity for practice consists of all the following dimension EXCEPT: Activity level Job relevance Task type Breadth - Solution Job relevance Which of the following is NOT a level of criteria in training evaluation? Learning Behavior Reaction Application - Solution Application Which of the following is a level of criteria in training evaluation? - Solution Results Results are a criteria in training evaluation. Analysis, comprehension, and knowledge are levels in which learning occurs. Reactions and learning measures are called _______ evaluations. - Solution Internal Which experimental design includes single-group pretest-postest? - Solution Pre-experimental design What is a training evaluation with a quasi-experimental design? - Solution Time series Quasi-experimental design includes time series and nonequivalent control group.
Attitudes and values All of the above - Solution All of the above Promotion and wage are both sub-goals of: - Solution Evaluation Evaluations can be aimed at the following: I: Product II: Process III: Customer IV: Person - Solution I, II, and IV What are the two types of performance measures? - Solution Objective and subjective What are employee rights? - Solution Rights desired by employees regarding job security and their treatment How are employee rights related to training and development? - Solution Often, supervisors unjustifiably dismiss employees because they were not taught Which of the following is NOT a guiding principle of discipline? To make rules and consequences clear To discipline the person To be consistent when enforcing rules To direct discipline toward what the employee has/has not done - Solution To discipline the person Which of the following correctly describes what non-punitive discipline is? - Solution Focuses on respecting the employee's ability to recognize responsibility Which of the following should NOT be done when creating a termination clause? Employers should determine what requires protection Include unfair clauses so that they are valid Include clauses that benefit the employee and employer Determine an appropriate period of notice - Solution Include unfair clauses so that they are valid
___________ is/are involved in planning and budgeting for the organization, whereas ___________ establish/establishes the direction. - Solution Management; leadership According to the Hersey-Blanchard situational theory of leadership, if someone has low relationship/low task, they are in which quadrant? - Solution Delegating Which of the following are traits of a transactional leader? - Solution Motivation Which of the following is a trait of a transformational leader? - Solution Charisma The ability to understand the emotional makeup of others is what emotional intelligence? - Solution Empathy An ability to find common ground and build rapport: - Solution Social skill Inspires and motivates others and builds relationships are behaviors of: - Solution Interpersonal skills Which of the following is NOT a discipline necessary to become a learning organization? Shared vision Inspired leadership Team learning Mental models - Solution Inspired leadership What is an external factor to organizational development? - Solution Customer changes What is a con for using explicit and implicit coercion to overcome resistance to change? - Solution Might leave people angry Which of the following is a characteristic of a high-performance team? Supportive communication Rapid response Creative talents All of the above - Solution All of the above
