



Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
What are the Four Safety Management System (SMS) key components? - ANSWER -"1) Policy 2) Risk Analysis 3) Assurance 4) Promotion" Establishing a culture of safety is known as what? - ANSWER -Safety promotion "This aspect of SMS (Safety Management Systems) comes with internal and external audits and corrective actions providing feedback on implemented risk mitigation strategies. " - ANSWER -Safety Assurance What techniques in risk identification, assessment, mitigation, and tracking are the principal methods for enhancing or increasing an airport's safety record? - ANSWER -Safety Risk Management (SRM)
Typology: Exams
1 / 6
This page cannot be seen from the preview
Don't miss anything!
What are the Four Safety Management System (SMS) key components? - ANSWER -"1) Policy
Airport Ops must notify FAA within ___ days if requested to do so." - ANSWER - "Deviations 14 Days" The safety oversight function of the FAA is specified in Title 14 CFR Part 139 and the _____. - ANSWER -Airport Certification Manual (ACM) 4 types of inspections - ANSWER -Regular Scheduled Inspection; Periodic Condition Inspection; Continuous Surveillance Inspection; Special Inspection An effective safety self-inspection program includes procedures for what? - ANSWER -"Reporting and correcting deficiencies Work Order system, including issuing NOTAMs to report deficient conditions" "Airfield Inspection records are kept for _____ Training records are kept for _____." - ANSWER -"12 CCM (CCM means to the end of the month) 24 CCM" This Grant Assurance requires airport to address preventative maintenance for any project application, and any pavement replacement or reconstruction. Airport must ensure that it has implemented an effective pavement maintenance Program (PMP) - ANSWER -Grant Assurance # 11 (Pavement Preventative Maintenance) Unpaved surfaces for landing can also include these types of surfaces. - ANSWER - "Grass Dirt Gravel" The effective means of preserving airport runways/taxiways/ramps is through the implementation of a _____ ______ ______ - ANSWER -Pavement Maintenance Program "Categories of Asphalt defects: _____ - Longitudinal, transverse, alligator _____ - Raveling, potholes, etc. _____ - Ruts, depressions, swelling _____ - polished aggregate, contaminants, fuel/oil spillage" - ANSWER -"Cracking Disintegration Distortion Loss of skid resistance" What is ACN/PCN? - ANSWER -"Aircraft Classification Number (weight wheel base), Pavement Classification Number (based on testing) An aircraft having an ACN equal to or less than the PCN can operate without restriction on the pavement. Therefore, the PCN is the maximum pavement bearing strength for unrestricted aircraft operations." What are decelerometers for? - ANSWER -Assess friction properties of runways.
This is when an aircraft incident/accident has occurred on or near the airport. All designated emergency response units proceed to the scene according to established plans and procedures. - ANSWER -Alert III (Aircraft Accident) What are the four types of IROPS? - ANSWER -"1) Surge
What are some techniques that the Airport Operator can use to influence passenger experience? - ANSWER -"Airport Ambassadors Therapy Dogs Calming Music Contractors to assist with queue management" In respect to customer interaction, what are the 3 parts of an airport terminal? - ANSWER -"Access interface (landside), Passenger Processing (checkpoints, ticket counters), Flight interface (gates, aircraft)" Name the five essential touch points. - ANSWER -"Physical Subliminal Human Procedural Communicative" Changes in _____ _____, staffing and operational models create significant challenges to passenger experience - ANSWER -Airline Pricing Name three procedural touch points. - ANSWER -"Screening Ticketing Baggage Handling" Human touch interaction touch point address what? - ANSWER -Interactions passengers have with airport, airline, and tenant staff. Subliminal touch point addresses what? - ANSWER -The overall atmosphere and "feel" of the airport. Physical passenger touch point include what? - ANSWER -"Layout & Design Ease of Use" The Communication touch point addresses _____, _____, and ______. - ANSWER - websites, brochures and signage Recent trends show passengers are looking for ___ ___ options along with ___, ___, & ___ brands - ANSWER -"Healthier Food local, regional, and global" Robust concessions program can increase airport revenue and ___________? - ANSWER -Customer satisfaction The three classes of UAV operations are: - ANSWER -"Public Civil Model" At which point does a drone operator require a Remote Pilot Certificate? - ANSWER -"Drone over 55lbs Drone below 55lbs flown for commercial operations or for hire