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This model is a blend of Brand Purpose-driven frameworks. It's a compilation of the most important aspects of brand building. In the center of the model, you can see a big question of “WHY” or need to define the purpose of the brand which is the central theme in the whole brand building process. Knowing your “why” — and having integrity — is where authenticity has to start.
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BRAND IDENTITY
The set of associations and principles that brand management aspires to create and maintain. These associations imply a promise to customers from the organisation, its product/services and its staff members.
Source : David J Carr
places a brand into a market and articulate its role in people's lives. And at best it differentiate that brand by describing something that it does for people. But it's not the whole story.
Raising
the level of positioning - people can't differentiate brands (too complex) but personality is instantly understood and distinctive. People will make decisions based on trust and our personality comes not just from our attitude but the heritage of the brand.
A brand idea sits at the heart of everything a brand does and is the anchor and point of consistency for all communications and marketing. It must be ownable, resonate with customers and drive the value proposition.
Reasons to believe/Proof Points/Discriminator Compelling reasons for the target customer to choose our brand over the competition. What makes us unique, useful, usable and delightful?
to the personality phrase A set of values that sum
HOW BRANDS PROVIDE VALUE
revenue up
costs down
opportunities up
risk down
benefit up
harm down
resource creation up
resource destruction down
makes people want to buy
creates drive internally
speeds up innovation
keeps people committed
gives you something good
holds company to account
builds human and natural resources encourages re-use and sharing
This matrix helps you understand the link between what brands do and the social or commercial value they generate.
Source: Wolff Olins
HBR: BRAND
PLATFORM
What is our intended position in the market and in the hearts and minds of key customers and other stakeholders?
What are we particularly good at, and what makes us better than the competition?
What are our attitudes, and how do we work and behave?
What do we promise, and what are the core values that sum up what our brand stands for?
What engages us (mission)? What is our direction and inspiration (vision)?
What is distinctive about the way we communicate and express ourselves and makes it possible to recognise us at a distance?
What are our key offerings, and how do we want them to appeal to customers and other stakeholders?
What should be the nature of our relationships with key customers and other stakeholders?
What combination of human characteristics or qualities forms our corporate character?
The Corporate Brand Identity Matrix helps to define what does the company’s name really stand for, and how is it perceived and leveraged in the marketplace and within the company itself. It also serves as a north star, providing direction and purpose.
A corporation’s identity is made up of nine interrelated components. By examining each one and how it relates to the others, an organisation can build a stronger brand.
Source: What Does Your Corporate Brand Stand for?” Harvard Business Review, January-February 2019 by Stephen A Greyser and Mats Urde
BRAND EQUITY
Brand Equity is a marketing term used to describe the commercial value derived from consumer perception of a brand name, rather than the product or service it provides.
Brand Equity can be determined by measuring seven key aspects of how a brand is perceived by consumers.
Brand Equity
Image & Perso- nality
Aware- ness
Availa- bility
Loyalty Famili-arity
Prefe- rences
Associ- ations
Source : Slade-Brooking, C., Creating a Brand Identity. London: Laurence King Publishing Ltd
BRAND EQUITY SANDGLASS
Brand Equity Sandglass is another way to describe the brand model.
Like all models it says that brand promise lies at the point where brand essence meets target insights.
Look into Brand Equity Pyramid and Consumer Pyramid for details.
Source: Strategy Deck
NIELSEN BRAND EQUITY INDEX
Directly correlating a proprietary measure of brand equity with market share and customer loyalty.
Source: Nielsen
EMOTIONAL EQUITY Brand love: A stronger emotional connection with one brand than all others
BEHAVIOURAL EQUITY Brand Preference: A desire to choose one brand over all others
AFFIRMATION EQUITY Brand Affirmation: The willingness to recommend one brand over all others
BRAND HEALTH PYRAMID
At any one time, every person could be linked to one level of relationship with a brand: awareness, familiarity, preference or best choice.
The important thing is conversion between the levels. Low awareness means no-one knows your brand. A low conversion rate to familiarity tells us people have heard about you don't really know what you have promised them. A low conversion rate to preference means that what you are saying is not interesting to your audience. A low conversion rate to loyalty means you don't provide an extra reason to stick with you.
Source: Strategy Deck
SWOT ANALYSIS
SWOT analysis is a technique that can be used to evaluate any product, service, company or brand.
Firstly the objective or aim has to be defined (SMART), and then the factors that are favourable or unfavourable to achieving that aim are identified. This type of analysis is useful because it enables to not only identify a brand's unique selling point but also any existing threats to the brand.
Source : Slade-Brooking, C., Creating a Brand Identity , Laurence King Publishing, 2016, UK
Staff Customer base Market position Financial resource Sales channels Product or service Profitable Growing
Staff Profit margins too low Financial resources Competitive vulnerability Market research Sales channels
New complimentary market Strategic alliance Market poised for growth Competition weakness
Economy Loss of key staff Cash flow New technology Increased competition Falling sales Decreasing profits Lack of financial resource
BRAND CORE
Brand Core is one of the tools designed to describe the brand model.
The essence of the brand lies in the intersection of three factors:
● Audience - represented by audience insight ● Product - represented by brand equities ● Business vision - meaning desired future of the brand
Look into Brand Equities for more details.
Source: Strategy Deck
BRAND KEY
This model is originally created for Unilever's brand-planning - now universally used in academic practice. It's different from other brand frameworks by three main points:
● Root strengths - the basic attributes we want to build on and be known for. ● Competitive environment ● Discriminator - the single (or max of 3) compelling reasons for the target customer to choose us over the competition.
Essence
Values & personality
Reasons to believe
Benefits
Discriminator
Insight
Competitive environment Target group
Root strengths
Source: Strategy Deck
BRAND CHOICE - SYSTEM 1 AND SYSTEM 2
Our brains have two different ways of processing data and making decisions. Both play their part in determining the products we buy, and the brands we choose. Here's the guide to what Daniel Kahneman calls “Thinking Fast” (System
Source: Binet, L., How to not plan, Matador
SYSTEM 1 SYSTEM 2
Dominant mode of thought
95% of brain activity
Secondary mode of thoughts < 5% of brain activity
Fast and powerful Honed by millions of years of evolution
Slow and limited A more recent addition
Effortless Always on
Effortful Hard to sustain
Scans all sensory inputs But can be primed by System 2 to watch out for things of interest
Selective attention Guided by System 1 feelings, associations & intuitions
Unconscious & automatic responses Associative & heuristic processing. Experienced as feeling, intuitions & habits.
Conscious & deliberate thought Can follow learned rules of thought, eg maths, logic & legal reasoning
Primary decision-making mechanism Strong influence on System 2. Can be influenced by System 2.
Secondary cross-checking mechanism Mostly post-rationalises System 1 decisions. Can sometimes overrule System 1. Additional information: Book summary “Think fast, Think slow”
BRAND CHOICE - SYSTEM 1 AND SYSTEM 2
Our brains have two different ways of processing data and making decisions. Both play their part in determining the products we buy, and the brands we choose. Here's the guide to what Daniel Kahneman calls “Thinking Fast” (System
Source: Binet, L., How to not plan, Matador
SYSTEM 1 SYSTEM 2
Vast memory capacity Durable memories. Long-term influence on behaviour.
Limited memory capacity Quickly overwritten. Short-term influence on behaviour.
Buying implications
Does most of brand choices work. Not logical or rational. Brands just feel more attractive.
Only kick in close to point of purchase. More likely to prevent buying than stimulate it.
Make purchase decisions seamless & automatic. Choosing your brand should be a no-brainer
Be wary about trying to make people think; they don't like it & won't thank you for it
Comms implications
Trained, not taught. Brand building is about creating associations, feelings & habits through repeated exposure
Influenced by messages, arguments & information, but only late in decision-making process
Research implications
Hard to research. System 1 dominates, but we're mostly unaware of its influence
Research exaggerates importance. We mistakenly attribute actions to System 2 - because it's what we're conscious of