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Quality Function Deployment Qfd And Other Tools For Implementation-Total Quality Managment-Handouts

Lecture Notes, Total Quality Management

Post: August 7th, 2012
Description
Quality of product is key for industries success. This course describe aspects and methods of increasing quality. This handout was provided by Sir Gurbachan Dinkar at Ambedkar University, Delhi. It includes: Function, Deploymnent, Implementation, Manufacturing, Matrix, Diagram, Affinity, Logical, Efficiency
Quality of product is key for industries success. This course describe aspects and methods of increasing quality. This handout was provided by Sir Gurbachan Dinkar at Ambedkar University, Delhi. It includes: Function, Deploymnent, Implementation, Manufacturing, Matrix, Diagram, Affinity, Logical, Efficiency
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Contents
Total Quality Management – MGT510 VU Lesson # 35 Quality Function Deployment (QFD) and other Tools for Implementation Tools for Quality Planning: Customer’s needs and expectations drive the planning process for products and the systems by which they are produced. Marketing plays a key role in identifying customer expectations. That is what is known Voice of Customer in QFD or WHAT in a simple Matrix Diagram. Once these are identifies, managers must translate them into specific products and service specifications that manufacturing and service delivery processes of the organizations (Voice of Process in QFD or HOW in Matrix Diagram) must meet. In some cases the product or service that customers receive is quite different from what they expect. It is management’s responsibility to minimize such gaps. Firms use several tools and approaches to help them focus on their external and internal customers. Matrix Diagram: These are spreadsheets that graphically display relationships betw..

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