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Dealing With Difficult People-Confilict Management-Lecture Notes

Lecture Notes, Conflict Management

Post: August 5th, 2012
Description
Every person faces conflict. There are positive and negative outcomes to conflict. This course teaches participants how to manage emotions during conflict while working collaboratively. This course explain all steps of conflict management. This lecture includes: Package, Airport, Instructor, Notes, Negativists, Manage, Fanciful, Role, Play, Supervise, Resources, Supervisor
Every person faces conflict. There are positive and negative outcomes to conflict. This course teaches participants how to manage emotions during conflict while working collaboratively. This course explain all steps of conflict management. This lecture includes: Package, Airport, Instructor, Notes, Negativists, Manage, Fanciful, Role, Play, Supervise, Resources, Supervisor
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Contents
Dealing with Difficult People --- Getting the Package to the Airport Instructor’s Notes Neophytes sometimes think that their workplaces will be devoid of truly Difficult People --- abrasive people, negativists, those who blame others for every mistake and so on. It can be difficult to address this topic in a classroom because there are so many varieties of people whom others find "difficult." For this reason I first set the apparently odd task, "When is a Difficult Person not Difficult?" --- using the worksheet and often encouraging students to work together. Students will immediately come up with long lists which illuminate the fact that "difficult-ness" is not uniform, and that it can be managed. I set the fanciful role play about getting a package to an airport in order to show that a person may sometimes be dependent on people who are difficult to supervise, and that there are helpful ways to manage in such a situation. The role-play itself, at least in North America, is also hil..

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